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2984
November 19th, 2017 09:00
NOTHING WORKS RIGHT ON BRAND NEW INSPIRON 3668!
I got a brand new computer, Dell Inspiron 3668 yesterday. Downloaded Adobe Premiere Pro and DaVinci Resolve for video editing, the only other things on my brand new desktop is my wedding video files imported directly off of my SD card... Davinci Resolve wont even open on this computer without crashing. So, I then tried Adobe Premiere Pro. I finally got it to load without crashing, and edited 10 minutes worth of video footage. I went to manually save the edited files after it of course periodically saved, but it crashed. I thought okay, it saved, it will still be there. Went to open it, the last saved file will not open anything. Just the videos in the Imported Media section... So I open the last auto-save file... it loads the timeline at 6 minutes.. but now it is giving me "A low level exception occurred. ImporterMPEG and some error number" And the media will say "Media Pending" but the audio will play, but none of my media will load. I have tried uninstalling completely and doing it again, it does not help. Once I have Adobe Premiere Pro opened once, and I exit it, the program will no longer open. No matter where I try to access it from, whether it is from the desktop, running it as an administrator, the task bar, the actual adobe creative cloud app its self... NOTHING WILL LOAD! Dell Tech Support is a JOKE! They will not trouble shoot anything for me without paying for it, even though this computer IS NEW! Keep in mind, I have an older dell running the old I3 Processor in my other room... all of these applications x10000 MORE programs and files on that computer runs PERFECT with the exception of it being super slow & laggy, but that is because I believe the old hardware and drivers/graphics card cannot keep up with the HQ of my camera.... Long story short, Dell Tech Support told me to contact the Software team behind these products to see what is going on with the software on the computer. ?!?!?! PLEASE HELP! I rely on these applications for my BUSINESS!
PS: Once the programs CRASH, they will NOT OPEN UNLESS I RESTART THE COMPUTER! A Brand new COMPUTER AGAIN, SHOULD NOT, I REPEAT NOT, HAVE ISSUES OPENING SOFTWARE. OBVIOUSLY, THIS IS SOMETHING GOING ON WITH THE HARDWARE NOT RESPONDING RIGHT TO SOMETHING IN THE SOFTWARE. I HAVE NEVER EVER HAD THIS ISSUE. I USE THE SAME EXACT PROGRAMS ON MY OTHER DELL!!!!!!! HELP. NOW.
Specs Below:
Inspiron 3668
Windows 10 Home
Version 1703
OS Build 15063.608
Processor Intel Core i7-7700 CPU @ 3.60GHz 3.60 GHz
Installed Ram 8.00 GB
System Type 64 bit operating system, x64-based processor
GB LEFT ON COMPUTER - in OS(C:) 6.18 GB free of 103 GB... No clue why in the world DELL made the main hardrive only have 103 GB?!
So I uninstalled the applications and moved them to the DATA (D:) drive... 861 GB free of 931 GB... STILL DIDN'T HELP!
There is no reason this brand new computer shouldn't be able to operate Premiere Pro or any other program!
BRAND NEW COMPUTER LISTED ABOVE, NOTHING WORKS AT ALL!
Old computer specs listed BELOW, where EVERYTHING WORKS, NO CRASHES, JUST SLOW & LAGGY BECAUSE ITS OLD, AND I HAVE SOOO MANY FILES AND PROGRAMS ON THIS COMPUTER ITS UNBELIEVABLE THAT THE BRAND NEW COMPUTER CAN'T HOLD MORE THAN TWO PRODUCTS AND VIDEO FILES...
Inspiron 660
Windows 10 Pro
Processor Intel Core i3-3220 CPU @ 3.30 GHz 3.30GHz
Installed RAM 12.0 GB (11.9 usable)
System Type 64 bit operating system, x64-based processor
This computer only has ONE hard drive... OS (C:) 82.9 GB free of 441 GB... SAD THING IS ITS A WAY SMALLER HARDDRIVE, AND IT WORKS, ITS JUST SLOW AGAIN!
ejn63
9 Legend
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87.5K Posts
1
November 19th, 2017 10:00
You've got a big disconnect between the hardware you bought and the applications you want to run - basically, you need the horsepower to tow a 10,000 pound trailer and bought the equivalent of a Honda CIvic to do it. This is an economy model - fine for family usage, but by far not capable of running the applications you want to run.
What you need: a minimum of an XPS 8930 system with a solid state boot drive, the best nVidia GPU you can afford, and a minimum of 16 G of RAM. You may also want to up that to a mid-range Precision workstation, though an XPS as configured will do fine by that software.
There is NO WAY on Earth you're going to run those applications on a $400 economy consumer-grade system. Figure on about $1,500 or so for an XPS configured to do the job right.
courtneykay
2 Posts
0
November 19th, 2017 14:00
That doesn't make since... why does my other dell, well over 5 years old and old old hardware, run these programs just fine, minus the little bit of lag/slowness that comes with it... when this brand new computer can't even handle opening the software?
ejn63
9 Legend
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87.5K Posts
0
November 19th, 2017 16:00
The older system probably has a discrete video card, while the new one has integrated video - that alone would explain the difference. And by your own admission, the old system is "super slow and laggy" -- you're not going to get much more than that out of the new system -- particularly if you're trying to run Adobe applications on Intel video.
Return the system and upgrade to the hardware your software requires. Since this is a business system, I'd suggest starting with a Precision 5820 -- with as much RAM and as capable a video card as you can afford.