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November 11th, 2017 02:00
Inspiron 3650 back from sleep issue - vertical lines on screen - rollback Intel driver problem
I have a problem with my display adapter Intel driver version 22.20.16.4771. It is causing a problem of vertical lines on the screen when waking up from sleep, the only option is to reboot the machine.
I previously solved this problem by rolling back to the driver in the device manager to the previous version 21.20.16.4542. This fixed the issue until a recent update on 8th November when my driver was updated again.
Now when I enter the device manager the option to Roll Back Driver option is greyed out.
I've tried searching for a download of the old driver but can't find one.
Can anyone help with this problem?
And then once I've fixed it is there a way to stop the driver updating itself again?
DELL-Chris M
Community Manager
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November 11th, 2017 04:00
Assuming you are running Windows 10? With Windows 10, it is possible to stop it from auto updating drivers. Read this.
You should download and save the Intel driver to its own folder on the C: drive in case you need to reinstall it again.
I do not use sleep or hibernate modes on any of my computers (laptops or desktops). The only powersave option I use is the setting to turn the monitor off after 5 minutes. At the end of the work day, I save my data and close all running applications. I then turn the computers off.
sarahmooney
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November 13th, 2017 03:00
That's great Chris, many thanks!