Inspiron 24-5459 Driver Update Problems

What version of Windows?

Do you get any error messages?

Have you tried installing them in Safe Mode?

Ron  

Answers to your questions:

Windows 10 Ver 1703 fully updated

No error messages

I haven't tried installing in Safe Mode.  Will do next time i'm at home.

Thanks Nick

I've now tried installing it in safe mode only to find that the Support Assist App doesn't work in Safe Mode.

Manually download the drivers that you need from the Support page for this model. Be sure to select the right version of Windows before downloading them. Then download one at a time. Don't add them to a "download list".

When you have both of them on your desktop, reboot in Safe Mode and install the Chipset and then the Intel RST driver. Reboot when done.

Ron

Thanks for the advice and sorry for the delayed responses - I've been away for over a week.  Have now downloaded both updates onto my desktop and successfully installed the Chipset update.  However, the Serial ATA update failed leaving me with a comprehensive error log.

Nick

Well, that's some progress...

Was that error when you were trying to install RST in Safe Mode? Reboot normally and try installing RST again.

If it still won't install, give us the "Readers Digest" version of the error log.

Serial ATA produced error message that it was unable to install in Safe mode.  So tried and failed to install from desktop in normal mode.

I'm not sure what a "readers digest" version of the error log is.  Here's a copy of the first part - there is lots more!

MSI (s) (9C:70) [22:13:19:328]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (9C:70) [22:13:19:397]: File will have security applied from OpCode.

MSI (s) (9C:70) [22:13:19:397]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\nickb\AppData\Local\Temp\IIF1315.tmp\RST_x64.msi' against software restriction policy

MSI (s) (9C:70) [22:13:19:397]: Note: 1: 2262 2: DigitalSignature 3: -2147287038

MSI (s) (9C:70) [22:13:19:397]: SOFTWARE RESTRICTION POLICY: C:\Users\nickb\AppData\Local\Temp\IIF1315.tmp\RST_x64.msi is not digitally signed

MSI (s) (9C:70) [22:13:19:397]: SOFTWARE RESTRICTION POLICY: C:\Users\nickb\AppData\Local\Temp\IIF1315.tmp\RST_x64.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (9C:70) [22:13:19:397]: MSCOREE not loaded loading copy from system32

MSI (s) (9C:70) [22:13:19:397]: End dialog not enabled

MSI (s) (9C:70) [22:13:19:397]: Original package ==> C:\Users\nickb\AppData\Local\Temp\IIF1315.tmp\RST_x64.msi

MSI (s) (9C:70) [22:13:19:397]: Package we're running from ==> C:\WINDOWS\Installer\5bba2.msi

MSI (s) (9C:70) [22:13:19:413]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (9C:70) [22:13:19:413]: APPCOMPAT: looking for appcompat database entry with ProductCode '{CF2FF2E6-27D1-44D2-B532-1B31B731244C}'.

MSI (s) (9C:70) [22:13:19:413]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (9C:70) [22:13:19:429]: Machine policy value 'TransformsSecure' is 0

MSI (s) (9C:70) [22:13:19:429]: User policy value 'TransformsAtSource' is 0

MSI (s) (9C:70) [22:13:19:429]: Machine policy value 'DisablePatch' is 0

MSI (s) (9C:70) [22:13:19:429]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (9C:70) [22:13:19:429]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (9C:70) [22:13:19:429]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (9C:70) [22:13:19:429]: APPCOMPAT: looking for appcompat database entry with ProductCode '{CF2FF2E6-27D1-44D2-B532-1B31B731244C}'.

MSI (s) (9C:70) [22:13:19:429]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (9C:70) [22:13:19:429]: Transforms are not secure.

MSI (s) (9C:70) [22:13:19:429]: Note: 1: 2205 2:  3: Control

MSI (s) (9C:70) [22:13:19:429]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\ProgramData\dell\drivers\Serial-ATA_Driver_PFJ82_WN32_14.8.9.1053_A06\IntelRST_MSI.log'.

MSI (s) (9C:70) [22:13:19:429]: Command Line: PRODUCTFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology REBOOT=ReallySuppress IIF_HASBATTERY=0 REINSTALLMODE=dmus ADDLOCAL=DriverFeature,ServiceFeature,UIFeature,TrayFeature CURRENTDIRECTORY=C:\ProgramData\dell\drivers\Serial-ATA_Driver_PFJ82_WN32_14.8.9.1053_A06 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=11876

MSI (s) (9C:70) [22:13:19:429]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{33158294-0EC5-4C06-BB7F-3B78E257168F}'.

MSI (s) (9C:70) [22:13:19:429]: Product Code passed to Engine.Initialize:           ''

MSI (s) (9C:70) [22:13:19:429]: Product Code from property table before transforms: '{CF2FF2E6-27D1-44D2-B532-1B31B731244C}'

MSI (s) (9C:70) [22:13:19:429]: Product Code from property table after transforms:  '{CF2FF2E6-27D1-44D2-B532-1B31B731244C}'

MSI (s) (9C:70) [22:13:19:429]: Product not registered: beginning first-time install

MSI (s) (9C:70) [22:13:19:429]: Product {CF2FF2E6-27D1-44D2-B532-1B31B731244C} is not managed.

MSI (s) (9C:70) [22:13:19:429]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (9C:70) [22:13:19:429]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (9C:70) [22:13:19:429]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (9C:70) [22:13:19:429]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (9C:70) [22:13:19:429]: Adding new sources is allowed.

MSI (s) (9C:70) [22:13:19:429]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (9C:70) [22:13:19:429]: Package name extracted from package path: 'RST_x64.msi'

MSI (s) (9C:70) [22:13:19:429]: Package to be registered: 'RST_x64.msi'

MSI (s) (9C:70) [22:13:19:429]: Note: 1: 2205 2:  3: Error

MSI (s) (9C:70) [22:13:19:429]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (9C:70) [22:13:19:429]: Machine policy value 'DisableMsi' is 0

What version of RST do you have now, if any? And what version are you trying to install?

The log says "Product not registered: beginning first-time install". So you may not have RST and may not be able to install it now.

But this is all messed up because if you click Other Versions on the page for A06, it lists RST version A09, but the page for A09 doesn't list the 5459 as being a compatible system.

As long as things are working ok now, I'd hold off on RST until I can ping my tech contacts and see if they can sort this mess out.

BTW: Have you tried disabling your anti-malware suite while you try to install RST? Be sure to re-enable it as soon as you get RST installed or get another failure.

Thanks for responses.  I'll stop trying to install the update.  I did disable my anti-malware software during the attempted update.

Nick

I'll post back when I get any info from my tech contacts...