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2 Posts
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16166
October 9th, 2017 02:00
Dell OS Recovery Tool Not Working
I downloaded and installed Dell OS recovery tool but every time i enter my Service Tag i get error " unable to connect to backend " although the Service Tag is correct.
My Device Is XPS 12 9250
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SanderClompen
1 Message
0
October 9th, 2017 08:00
+1, same issue here.
freddygogogo
1 Message
0
October 9th, 2017 08:00
I get the same for XPS 13. Does this mean Dell backend servers are down, or some other problem?
rebeluca
2 Posts
0
October 9th, 2017 08:00
Same for me. I'm using an Optiplex 3040.
PurpleHaze2017
3 Posts
0
October 9th, 2017 09:00
Same issue here. XPS13
aaron_greve
2 Posts
0
October 9th, 2017 10:00
I am having the same issue. I need to restore an OptiPlex 3050.
aaron_greve
2 Posts
0
October 9th, 2017 10:00
I am having the same issue with a OptiPlex 3050
RoHe
10 Elder
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45.2K Posts
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October 9th, 2017 11:00
I pinged my Dell tech contact.
Stay tuned...
sapgilmore
1 Message
0
October 9th, 2017 12:00
I have the same problem... but now trying an old version of the recovery image from early 2016 when I bought my DELL XSP 13. getting up to 91%... However I like to find out why I am getting this situation in the first place.. this is now the 2nd occurrence in 6 months where my SDD failed.
PurpleHaze2017
3 Posts
0
October 9th, 2017 13:00
Getting the same. XPS13.
PurpleHaze2017
3 Posts
0
October 9th, 2017 13:00
Same issue with us too.
ronb80132
1 Message
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October 9th, 2017 15:00
Ditto...Unable to connect to backend error (as I"m trying to replace a THIRD dell-supplied hard drive...never buying Dell again)
Jenny Pool
1 Message
0
October 9th, 2017 15:00
I am having the same issue. Contacted Dell and their solution is to send me the media
Bonnie Z
1 Message
0
October 9th, 2017 17:00
I'm having the same problem, Precision 5510
RoHe
10 Elder
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45.2K Posts
0
October 9th, 2017 18:00
My tech contact said Dell is fully aware that some online tools are down. I don't have an ETA when things will be up again, so you should wait a while and try again.
If I hear anything more specific, I'll be sure to post it here...
C.W.McCall
1 Message
0
October 9th, 2017 19:00
Yea, still down.