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4603
March 6th, 2000 01:00
Dell OS discussion
I phoned dell tech support last night with a minor problem with my dell p2 400, during our discussion it came up that the original dell OS (win 98) that came with the machine had been replaced by me with a more recent version of win 98 SE. He asked where I got the other version from. I replied that it came with the new dell I had just purchased, my p3 550. So he says that I am violating my Microsoft users agreement because I am running an illegal OS now on the p2 400 and dell cannot give me support anymore, even though I was promised lifetime support.
I pointed out to him that i had purchased both dells and had paid for both operating systems and that it was up to me where I use these operating systems. He then reminded me that I am only allowed to use this os on one machine according to the licence agreement. He then asked me which OS i was using on my new machine. I told him this was none of his business as I wasn't having any problems with that machine and i needed no technical assitance with it.. This is disgracefull customer service, I buy $12,000 worth of dells in 16 months and this guy is telling me they wont give me support because he assumes I am running an illegal OS, i could be running linux or nt or nothing at all in my new p3 for that matter. So he assumed that because I was using a new os from my new dell that i was breaking the law. Now , who do dell think they are the " Microsoft Police"?? This tech certainly has a lot of nerve with this line of questioning, whether or not I am continuing to use that copy of se on both computers is noones busisness as far as I am concerned, and he has no right to ask. so I was refused technical support on these grounds. I used to have alot of respect for dell , I thought they made excellent products and gave excellent support, although I have delt with many techs and most where very capable ,this latest episode however really leaves a bad taste in my mouth, the fact that my tech question had nothing to do with my os and his decission to ignore my problem and decide to refuse me assistance and pursue this illegal os crap. Who the heck does he think he is??....is DELL doing independent investigations for microsoft? Or is it that this tech hates his job so much that he is just looking for ways to refuse service?. Well DELL , all I can say is that I am dissgusted by your triviality, and concerned about what motivates your techs to pursue these lines of qustioning.
Erik1
837 Posts
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March 6th, 2000 01:00
This is why Microsoft is starting to demand that PC manufacturers, like Dell, no longer provide a Windows CD-ROM with the PCs they sell.
Erik
B3JR9, UKMBH & 07C0D
Erik1
837 Posts
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March 6th, 2000 01:00
Erik
B3JR9, UKMBH & 07C0D
ronfleischer
250 Posts
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March 6th, 2000 01:00
Ron
alldeth
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March 6th, 2000 01:00
Stephanie A
189 Posts
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March 6th, 2000 02:00
Try to understand even though it is hard...
alldeth
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March 6th, 2000 02:00
alldeth
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March 6th, 2000 02:00
alldeth
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March 6th, 2000 02:00
no biggie LINUX will crush in five years anyway..the kernal knows!
Stephanie A
189 Posts
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March 6th, 2000 02:00
8DNSA, Dimension XPS T450, 128MB RAM, 20.4GB HD, 8X DVD, Win98SE, PM Platinum 8.0, Snap-On Shop Key32 on DVD, etc on & on...
alldeth
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March 6th, 2000 02:00
Stephanie A
189 Posts
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March 6th, 2000 02:00
8DNSA, Dimension XPS T450, 128MB RAM, 20.4GB HD, 8X DVD, Win98SE, PM Platinum 8.0, Snap-On Shop Key32 on DVD, etc on & on...
ronfleischer
250 Posts
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March 6th, 2000 02:00
I guess we could argue ethics ad infinitum, but it would do no good.
Conceiveably you could remove Win98se from your old system, install it on your new system, and you would not be committing a crime. Fine.
The point you seem to miss is this: Dell is not required to support an OS or any other software you install that you did not buy from Dell on that particular system. Period. Like it or not.
It doesn't matter that the OS came on another Dell system. They only support it on the system it came on.
Ron
alldeth
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March 6th, 2000 02:00
Stephanie A
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March 6th, 2000 02:00
IMPORTANT-READ CAREFULLY: This End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and the manufacturer ("PC Manufacturer" or "Manufacturer") of the computer system or computer system component ("HARDWARE") with which you acquired the Microsoft software product(s) identified above or on the Product Identification Card accompanying this EULA or on the Product Identification Label attached to the product package ("SOFTWARE PRODUCT" or "SOFTWARE"). If the SOFTWARE PRODUCT is not accompanied by a new computer system or computer system component, you may not use or copy the SOFTWARE PRODUCT. If you do not agree to the terms of this EULA, Manufacturer and Microsoft Licensing, Inc. ("MS") are unwilling to license the SOFTWARE PRODUCT to you. In such event, you may not use or copy the SOFTWARE PRODUCT, and you should promptly contact Manufacturer for instructions on return of the product(s) for a refund.
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8DNSA, Dimension XPS T450, 128MB RAM, 20.4GB HD, 8X DVD, Win98SE, PM Platinum 8.0, Snap-On Shop Key32 on DVD, etc on & on...
ronfleischer
250 Posts
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March 6th, 2000 03:00
I hope you're right. I'm ready for something more reliable. Take care.
Ron