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3 Posts
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2448
November 27th, 2017 14:00
Dell optiplex 960 and Ati Radeon HD 3470 - screen turns to power save mode
Good evening!
I have countered recently the following problem.
I have an optiplex 960 Dt with E8500 chip, a Dell S2309W monitor and a Ati Radeon HD 3470 graphics card.
I plug the monitor to DVI-D and as the computer starts, before Windows open, the monitor goes on Power saving mode, although Windows still runs. All drivers are already installed.
With Onboard Card works fine and I have changes the saving Power setting.
However nothings happens.
Any help? Is there anything I should also adjust or set to?
Thanks in advance.
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DELL-Chris M
Community Manager
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56.9K Posts
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November 28th, 2017 07:00
There are many versions of the Ati Radeon HD 3470. List all of the video out ports on your 3470.
Ati Radeon HD 3470 video out ports = ???
S2309W video in ports = DVI/VGA
Georgios R.
3 Posts
0
November 28th, 2017 13:00
This version of Ati Radeon has only DVI and HDMI. The Monitor S2309W has both VGA and DVI, so
I connect the card with DVI.
I find strange the fact that screen shows everything until Windows starts and then goes to Power Save Mode. Is any reason of that?
Thank you very much.
DELL-Chris M
Community Manager
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56.9K Posts
1
November 29th, 2017 05:00
That sounds more like a video card driver issue rather than monitor. Can you test the monitor on another computer using HDMI to see if the issue follows it?
speedstep
9 Legend
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47K Posts
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December 1st, 2017 05:00
Uninstall Any Ati Drivers with the onboard video. CCC can get locked into a resolution that the monitor does not support and will black out when this happens. Windows 7 and 8 and 10 must use Vista or WIN7 legacy driver for this model.
AMD CatalystTM Driver for the RadeonTM HD 4000, HD 3000 and HD 2000 Series
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032
Georgios R.
3 Posts
0
December 2nd, 2017 11:00
I connected today the video card with monitor with the dispayport-DVI cable and seems it works.
I really don't know where the problem is, but at least I have a solution. Thank you very much for the help!