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4870
September 20th, 2017 08:00
dell 790 no sound
I recently had some service performed and all seemed excellent until I tried to use my Amazon Music and found that I had no sound, either from my speakers (plugged into back) or my headset (plugged into front). I updated the sound driver and it indicates all is good.
When I play music, the volume indicates that things are playing, going up and down with the music, but there is nothing coming out of the speakers or when I plug in the headset.
Since I run the driver updates multiple times, and everything else appears to be correct, I'm at a loss as to what is causing this. Any ideas?
Frank
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speedstep
9 Legend
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47K Posts
1
September 20th, 2017 10:00
Reinstall DOTNET 2.0 3.5 and then reinstall the OEM Audio Driver.
This is a typical windows 10 problem.
Amazon Music Uses Flash Version 27.0.0.130 and Silverlight 5.1
https://www.microsoft.com/silverlight/
http://get.adobe.com/flashplayer/
I DO NOT RECOMMEND the Optional Mcafee Junk.
Uncheck those boxes before installing
This package provides the Realtek ALC269 High Definition Audio Driver and is supported on Precision T1600 and OptiPlex 790/990 that are running the following Windows Operating Systems: XP, Vista and Windows 7.More details