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November 7th, 2017 18:00

X51r3 lights not detected in AlienFX software

Exactly as title says, lights on front and side panel light up, but cannot change the color or have any control over them. 

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4.4K Posts

November 8th, 2017 08:00

Hi nintendont‌,

Try the AlienFX Tester here and let me know if it works:

Alienware: Test lights with AlienFX Tester - YouTube  

November 8th, 2017 17:00

Thanks for the help, unfortunately it says "an administrator has blocked you from running this app..." I am the administrator and there is no other log on for this PC

Edit: I was able to get it working, but I get the error "It seems there is some problem with the AlienFX board."

3 Apprentice

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4.4K Posts

November 9th, 2017 10:00

If you're getting that message that means that the motherboard needs to be replaced, otherwise the colors will not work. If the system is still in warranty, you can send me a private message with the service tag so I can assist you further. 

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