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August 14th, 2017 21:00

Wi-Fi Connection Error After Battery Life Notification

Hello, I searched the forums but was unable to find a similar thread. I apologize if this has been posted before.

I have an Alienware AW17R4-7345SLV-PUS laptop that I purchased in June. I generally prefer to adjust my power settings to a custom setting. However, I have found that every time I adjust my power settings with this particular laptop, I begin to get Wi-fi connection errors almost immediately. This is the first time that this has happened to me with any laptop, so at first I thought that the issues were unrelated, but it happened again this evening and I managed to get screenshots of everything.

#1. Tonight, I booted up the laptop and immediately got a battery life notification. The laptop was not plugged in. I checked the notification (screenshot attached). 

#2. Wi-Fi connection error happened immediately after that (yellow warning triangle, even though all my connections were working with other devices). I have several wi-fi connections that are available for me to use. I couldn't get the laptop to connect to any network, even though my other devices were connecting and working fine.  

#3. I went to settings > Control panel > power settings > restore default settings 

#4. Plugged in and rebooted the laptop, and was immediately able to connect to wi-fi. 

This has happened at least a dozen times now, and I'm not sure what is going on.

Is this an issue with the power settings and some conflict with this particular laptop? Does this mean I cannot adjust battery settings? I don't have any unusual software installed, other than my accounting software. I don't use the laptop for gaming. 

Has anyone else experienced a similar issue? Any help would be appreciated. 

Thank you. 

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9 Legend

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47K Posts

August 15th, 2017 05:00

Your Netgear Extender is having issues AND there is an unsecure network.

You should set to NOT ATTACH to ANY unsecure network and Automatically attach to the netgear extender.

This issue may be caused by either a simple glitch or, in most cases, a windows update that causes the computer in question to start turning its WiFi adapter off, and thus requiring it to be woken up following every shutdown or restart, in order to save power.  There is also a setting to NEVER connect to OPEN WIFI.  You should also check the box on NETGEAR84_EXT to connect automatically when in range.

netgear extender

9 Legend

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47K Posts

August 15th, 2017 06:00

The 2 are not related other than it may require restart after the changes.

Automatically connecting to insecure wifi first is one issue.  The other is a wifi password attack. Where a user is Cracking WPA WPA2 with Kali Linux.  They force a workstation offline by spoofing your laptop and gain access to the password on the router that way. Dell does not support Netgear Wifi Routers or extenders. I'm not going to get into how this is done.  One way to combat this is to use mac address based access.

5 Posts

August 15th, 2017 06:00

The extender was only installed yesterday afternoon, and this problem has been going on for weeks. I don't connect to the unsecured network. I am currently in a very rural area so the internet connections are all done via antenna and then a wi-fi router. It's either that or no internet access at all. I unplugged the extender this morning and once I made a change to the power settings, the problem returned. 

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