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3 Posts
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879
October 19th, 2017 08:00
Why do certain keys not work when I wake my 17R4 from sleep?
I just received my 17R4 on Tuesday and I just noticed that the 6 key on the numpad and Enter key on the regular keyboard section do not function at all when I wake from sleep mode. If I restart, the problem still persists. I have to power all the way down and power back on in order for the problem to go away temporarily.
I have installed all the latest drivers and even updated to the latest BIOS.
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MrMonkee
3 Posts
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October 19th, 2017 10:00
Hi Alienware-Eimy
It is the #6 key on the numpad and also the enter key on the main part of the keyboard.
Alienware-Eimy
3 Apprentice
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4.4K Posts
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October 19th, 2017 10:00
Hi ,
When this happens, are you sure is just the #6 key the only one not working?
Tesla1856
8 Wizard
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17K Posts
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October 19th, 2017 12:00
See:
MrMonkee
3 Posts
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October 19th, 2017 15:00
Apparently it is the space bar too. My laptop didn't even have to go into sleep mode for it to happen either.