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2 Posts
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1274
March 3rd, 2017 14:00
Upgraded from Windows 8.1 to 10 on Alienware X51 R2 and bluetooth stopped working.
The device manager states that the bluetooth is working and that there's a driver installed called DW1550 Bluetooth 4.0 LE.
However, when I turn bluetooth on and scan, it fails to detect any devices.
Any ideas what went wrong?
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Alienware-Eimy
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4.4K Posts
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March 3rd, 2017 15:00
Hi,
Try by reinstalling this driver:
http://dell.to/2mVYcrD
Temujin64
2 Posts
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March 3rd, 2017 20:00
Thanks!
It didn't initially install properly; it said the installation failed, citing a missing .dll file. I rebooted and tried again and it installed no problem.
But then when I opened bluetooth it said "your bluetooth radio is on but not discoverable" and asked me to click on the message but that didn't do anything. Eventually I went to services.msc and in there I saw that Bluetooth Support Service was set to disabled on startup type. I set it to automatic and straight away my devices became discoverable in Bluetooth.
Appreciate the help, couldn't have done it without you.
Alienware-Eimy
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March 6th, 2017 09:00
Perfect, you're welcome.