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9 Posts
0
5836
August 6th, 2016 22:00
the ac adapter currently connected is not supported. system will continue on battery
the ac adapter currently connected is not supported. system will continue on battery
bios is the latest one A12. tried power drain but same problem. tried another wall outlet, same problem
I dont have the battery connected anymore since its broken. I tried another power adapter and its giving the same error. it only happens when i play games, meaning when it requires more power then my FPS drops and i cant play the game anymore. i think its my motherboard. please help.
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Kris187
9 Posts
0
August 11th, 2016 18:00
Fixed the problem. I swapped the video card from my friends m17x r4 ( 7970m )
No more error message, no more FPS drop, reseat the FANS.
Meowland
57 Posts
0
August 7th, 2016 19:00
What model Alienware are you using (ex AW 15 R1) and also what model power adapter (model number should be on it). Please don't list your Serial Numbers or Service Tag.
Thanks
Kris187
9 Posts
0
August 7th, 2016 21:00
model is M17x R4,
adapter model: GA240PE1 from delta electronics
Meowland
57 Posts
0
August 7th, 2016 22:00
I think that the issue is that you are using a non-dell power supply. Below you can see the Dell power supply for your PC and perhaps you will buy it. The laptop is refusing the power supply, probably because its not a Dell authorized one.
From Newegg
www.newegg.com/.../Product.aspx
From Dell
accessories.us.dell.com/.../productdetail.aspx
From Amazon
www.amazon.com/.../ref=sr_1_1
Kris187
9 Posts
0
August 8th, 2016 02:00
i dont think so. ive had this machine since 2012 and never had a problem. I tried another power adapter and have the same issue. The 2 power adapters came from dell. 240W