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1769
August 15th, 2017 12:00
Poor performance after update
My computer was running game at about 100fps on max graphic settings then I did an "Update then shut down" and a couple hours later when I logged back in the best I can get is 7fps and games run like crap.. I didn't have a backup in place so I cant go back not sure if there is anything I can do but reset the thing back to factory condition and re install everything...or smash it with a hammer idk
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
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August 15th, 2017 12:00
Hi,
We are sorry to hear about this issue. Send me your Service Tag in a PM so we can review your system specs and help you troubleshoot this issue.
Tesla1856
8 Wizard
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17K Posts
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August 15th, 2017 14:00
I doubt smashing it with a hammer will help, you can try it if you want.
What Alienware model computer do you have?
Is Power Profile set to "High Performance" ?
If a laptop, are you sure game .EXE is set to use stronger/dedicated video card and not the tiny Intel one?
007007007
1 Rookie
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30 Posts
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August 15th, 2017 20:00
Perhaps you were lumped with one of those particularly famous putrid nvidia drivers?
Carbon Based Lifeform
872 Posts
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August 16th, 2017 04:00
+1 for smashing it with the Hammer. don't forget to stream the Event. use HD Webcam PLZ. thanks.
but for Future Reference, what Update was it exactly? you can probably see it if you check the Windows Update History.
Fadingfool
31 Posts
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August 24th, 2017 05:00
Sounds like your GPU driver has messed up and you are defaulting to intel's on-chip gpu. Uninstall your current driver reboot and run ccleaner's registry clean-up tool. Download the latest driver and re-install. Use something like gpu-z to check they system can switch between GPUs.