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1909
October 7th, 2017 20:00
GTX 1070 error code 43 - Alienware R4 2017
Hello Guys
I recently bought a Alienware R4 2017 at MicroCenter Westmont in Chigado area, but I am from Brazil and had to bring the laptop with me.
I was playing BF1 when suddenly I got some artifacts and a BSOD, after that the VGA (GTX 1070) appears with code 43, I already did all the procedures but the vga is not being activated.
On Dell Diagnostics (BIOS) or even thru the Dell support website tests they dont find the error because the system keep testing the integrated graphics.
I did a new installation of the windows, restore, but the vga is not being activated, I see only the warning message on device manager, so I believe the motherboard needs to be replaced.
I need to transfer the warranty from US to be in Brazil, how can I do that? and also if there is something else to be done, please advise.
Thanks
Alienware-Eimy
3 Apprentice
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4.4K Posts
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October 9th, 2017 10:00
Hi stefanomaviega,
You need to fill out this form:
https://www.dell.com/support/assets-transfer/br/pt/brcorp1?dgc=SM&cid=287393&lid=5523608#/Identify
Once the transfer is completed, you can send me a private message with the service tag so I can help you with this or you can contact your local support.
stefanomaviega
9 Posts
0
October 9th, 2017 13:00
Hello Eimy,
Yes, well what I did was to contacted Dell Brazil directl and thru phone after some validations and the copy of the invoice from Micro Center US I believe they have transferred my local support to Brazil, could you please confirm thru my service tag ?
Thanks in advance
With that now they can proceed with the local support.
Alienware-Eimy
3 Apprentice
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4.4K Posts
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October 9th, 2017 16:00
There's a dispatch placed, so I am guessing your good to go.
stefanomaviega
9 Posts
1
October 10th, 2017 11:00
Hello!
yes, they will come tomorrow to change my motherboard and fix my problem.
When I get some resolution I will post here after with the outcome.
Thanks
stefanomaviega
9 Posts
1
October 11th, 2017 19:00
Hello,
A technician from Unisys came out and changed the motherboard, the vga is fine now.
Thanks guys!
Stefano