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2574
July 8th, 2017 07:00
Germany: How do you contact the Premium Support?
Hi Everyone,
I'm a bit confused by the "Around the clock Premium Support"....
I've found a number, but for some reason the voice told me, that I'm calling outside of the business hours (Kind of weird for an "around the clock"-Service, right?), and that I can reach them from Monday to Saturday from 08:00am to 08:00pm ... Fun fact: I called on Saturday on 04:00pm =)
So I guess that was a fake hotline setup by a competitor to piss Dell-Customers off...
Does anybody have the correct Phone Number? =)
If anybody has an idea, please give me a hint =)
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Carbon Based Lifeform
872 Posts
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July 9th, 2017 02:00
i believe there is no 24/7 Service in Germany. no one cares about Hardware Defect in the Middle of the Night.
Here is the Tech Support Nr. i called last Time:
Tel: 069 9792 7200
Nebelwand
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July 9th, 2017 03:00
Hey CBL,
Thanks for the reply!
Well, I do care a lot about hardware defects on my computer
if it's true that they don't deliver the support, maybe they should stop advertising it (e.g. Dell Premium Support | Dell Deutschland ), and it still says on the website while buying a new system, that premium support means around the clock access to support technicians...
That kind of support was one of the few reasons i paid that much for my notebook.
I'm actually very disappointed right now, and unless they do a great job replacing the system, that might have been the last system I've bought from them... For sure I won't keep on telling my friends to spend a few extra bucks on a Dell-System get the great Dell-Support. :/
Regards
Carbon Based Lifeform
872 Posts
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July 10th, 2017 01:00
i don't know. Dell Support was good to me sofar. they did their Best to fix my Coilwhine and they even offered me a Brand New System if i was still not Happy. unfortunately i'm out of Warranty now.
i get your Point but i'm sure you will manage to Call Dell at some Point not in the Middle of the Night.