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October 12th, 2016 18:00

command center fx

  Today I reinstalled win10,  just like yesterday.  I thought I was up and running until I tried to open Fx.

It crashes the command center.  I am reasonably sure I did this exactly the same.  What could be the matter? I can remember seeing previous posts about cc but right now I don not see them.

area 51 r2

i7 5930k  3.5 ghz/s

2x titan 10xxxx

roccatt mouse

roccatt iskuFx keyboard (alien fx OFF)

win 10 'pro'

2 Intern

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209 Posts

October 13th, 2016 14:00

It could have been my fault.. I was reading about the uninstall at forums, and manually removing it itcluding regedit, etc. I  believe this is what corrupted the software.

www.dell.com/.../en

there were still remnants of my RoccattFX integration software in program files,and registry. so I had to delete them.

2 Intern

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209 Posts

October 12th, 2016 20:00

Application: CommandCenter.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at AlienLabs.AlienFX.Communication.Generic.Classes.AlienFXCapableDeviceClass.InitDevice(System.String, System.String)

  at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceRepositoryClass.GetDeviceFor(AlienLabs.AlienFX.DeviceDiscovery.AlienFXDeviceSetupInfo)

  at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.DiscoverDeviceFor(AlienLabs.AlienFX.DeviceDiscovery.AlienFXDeviceSetupInfo)

  at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.DiscoverDevicesFor(System.Collections.Generic.List`1 )

  at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.DiscoverDevices()

  at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.get_AllDevices()

  at AlienLabs.AlienFX.Tools.Classes.AlienFXDeviceRepositoryClass.get_AllDevices()

  at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.deviceRepositoryDevicesChanged()

  at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClassFactory.New(AlienLabs.AlienFX.Tools.AlienFXDeviceRepository)

  at LightFX.LightFXController..ctor(Boolean, Boolean)

  at AlienLabs.AlienFX.Editor.Classes.Controllers.RealTimePreviewManagerClass..ctor()

  at AlienLabs.AlienFX.Editor.Classes.Presenters.AlienFXEditorPresenterClass..ctor(AlienLabs.AlienFX.Editor.Controls.EditorCustomControl)

  at AlienLabs.AlienFX.Editor.Controls.EditorCustomControl.initPresenters()

  at AlienLabs.AlienFX.Editor.Controls.EditorCustomControl.initialize()

Exception Info: System.Reflection.TargetInvocationException

  at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)

  at System.Reflection.RuntimeConstructorInfo.Invoke(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)

  at System.RuntimeType.CreateInstanceImpl(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[], System.Threading.StackCrawlMark ByRef)

  at System.Activator.CreateInstance(System.Type, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo, System.Object[])

  at System.Activator.CreateInstance(System.Type, System.Object[])

  at AlienLabs.CC_PlugIn.CommandCenterPlugIn.LoadView()

  at AlienLabs.CC_PlugIn.CommandCenterPlugIn.LoadView(AlienLabs.CC_PlugIn.IDataContext)

  at AlienLabs.CommandCenter.Domain.CommandCenterManager.LoadPlugInView(AlienLabs.CC_PlugIn.ICommandCenterPlugIn)

  at AlienLabs.CommandCenter.Domain.CommandCenterManager.LaunchApplication(AlienLabs.CC_PlugIn.ICommandCenterPlugIn, AlienLabs.CommandCenter.Domain.ApplicationContainer)

  at AlienLabs.CommandCenter.Main.activatePlugin(AlienLabs.CC_PlugIn.ICommandCenterPlugIn)

  at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

  at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

  at System.Windows.Controls.ListBox.OnSelectionChanged(System.Windows.Controls.SelectionChangedEventArgs)

  at System.Windows.Controls.Primitives.Selector+SelectionChanger.End()

  at System.Windows.Controls.Primitives.Selector.SetSelectedHelper(System.Object, System.Windows.FrameworkElement, Boolean)

  at System.Windows.Controls.Primitives.Selector.NotifyIsSelectedChanged(System.Windows.FrameworkElement, Boolean, System.Windows.RoutedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

  at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

  at System.Windows.Controls.ListBoxItem.OnSelected(System.Windows.RoutedEventArgs)

  at System.Windows.Controls.ListBoxItem.OnIsSelectedChanged(System.Windows.DependencyObject, System.Windows.DependencyPropertyChangedEventArgs)

  at System.Windows.DependencyObject.OnPropertyChanged(System.Windows.DependencyPropertyChangedEventArgs)

  at System.Windows.FrameworkElement.OnPropertyChanged(System.Windows.DependencyPropertyChangedEventArgs)

  at System.Windows.DependencyObject.NotifyPropertyChange(System.Windows.DependencyPropertyChangedEventArgs)

  at System.Windows.DependencyObject.UpdateEffectiveValue(System.Windows.EntryIndex, System.Windows.DependencyProperty, System.Windows.PropertyMetadata, System.Windows.EffectiveValueEntry, System.Windows.EffectiveValueEntry ByRef, Boolean, Boolean, System.Windows.OperationType)

  at System.Windows.DependencyObject.SetValueCommon(System.Windows.DependencyProperty, System.Object, System.Windows.PropertyMetadata, Boolean, Boolean, System.Windows.OperationType, Boolean)

  at System.Windows.DependencyObject.SetCurrentValueInternal(System.Windows.DependencyProperty, System.Object)

  at System.Windows.Controls.ListBox.NotifyListItemClicked(System.Windows.Controls.ListBoxItem, System.Windows.Input.MouseButton)

  at System.Windows.Controls.ListBoxItem.HandleMouseButtonDown(System.Windows.Input.MouseButton)

  at System.Windows.Controls.ListBoxItem.OnMouseLeftButtonDown(System.Windows.Input.MouseButtonEventArgs)

  at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

  at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)

  at System.Windows.UIElement.OnMouseDownThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)

  at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

  at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

  at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

  at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)

  at System.Windows.Input.InputManager.ProcessStagingArea()

  at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)

  at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)

  at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)

  at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)

  at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at AlienLabs.CommandCenter.CommandCenterApp.Main()

Is this fighting with my mouse ?

2 Intern

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209 Posts

October 12th, 2016 20:00

Faulting application name: CommandCenter.exe, version: 4.0.59.0, time stamp: 0x5745cffa

Faulting module name: KERNELBASE.dll, version: 10.0.14393.0, time stamp: 0x57899809

Exception code: 0xe0434352

right?

2 Intern

 • 

209 Posts

October 12th, 2016 20:00

Application: AlienwareAlienFXController.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

Faulting application name: AlienwareAlienFXController.exe, version: 4.0.59.0, time stamp: 0x5745d011

Faulting module name: HID.DLL, version: 10.0.14393.0, time stamp: 0x578990e3

Exception code: 0xc0000005

Fault offset: 0x000016cb

Faulting process id: 0x1d88

Faulting application start time: 0x01d224e9a90c90e1

Faulting application path: C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe

Faulting module path: C:\Windows\SYSTEM32\HID.DLL

Report Id: 4d767c48-ca3f-4423-8889-481bc436beb8

Faulting package full name:

Faulting package-relative application ID:

2 Intern

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209 Posts

October 12th, 2016 21:00

 I uninstalled my ROCCATT peripherals,  CC still crashes when select FX.  The lights are blue.. AnyOne know where to set the default schem?  (colors eyc are listed in the app folder... but IDK where the default

scheme is chosen)

8 Wizard

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17K Posts

October 12th, 2016 23:00

 I uninstalled my ROCCATT peripherals,

Good idea.

8 Wizard

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17K Posts

October 12th, 2016 23:00

Uninstall it and all parts.

Reboot.

Install proper AW-CC version. It should prompt you if required Dot Net is missing.

After install finishes, reboot, then Test.

Never let it update itself.

If building-up a clean-install of Windows from scratch, AW-CC should be one of the LAST driver suites you install.

2 Intern

 • 

209 Posts

October 13th, 2016 02:00

First install I got the prompt for .net (2.0?) then mire.net. but on the subsequent installs (3) there was no More .net prompts.  Ill do it over again tomorrow.

2 Intern

 • 

209 Posts

October 13th, 2016 12:00

Well what a mess! I uninstalled CC, though it is still in Programs and Features.  restat and download the driver from dell support.  But the CC will not uninstall or reinstall, ("program must be installed to use this feature" "program must be uninstalled to use this feature"). So no go huh.

2 Intern

 • 

209 Posts

October 13th, 2016 13:00

Got It ! followed up the UnInstall with a resore to restore point.. kicked the registry around some I'm thinking.  LOL  works now..!

8 Wizard

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17K Posts

October 13th, 2016 14:00

Got It ! followed up the UnInstall with a resore to restore point.. kicked the registry around some I'm thinking.  LOL  works now..!

Glad you got it working.
But it should not have:
1. Failed to uninstall completely
2. Required a Restore Point procedure
... especially on a new Windows install. Sounds like Windows-OS corruption which is usually caused by a failure of the HDD/SSD storage system.

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