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November 3rd, 2017 16:00

Aurora R6 lights not working after maintenance by a technician

Hi, all!

My Aurora R6 lights (right side and power button) are not working after a Dell technician swapped the motherboard. The light on the left side is working though, colors can be changed via the Alienware software, so there are no problems on that level.

I have already booked it to be sent to their depot to be fixed but maybe there's a quick fix. Is there any connector that has to be connected to the motherboard the technician might have forgotten to plug in?

Thanks!

8 Wizard

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17K Posts

November 4th, 2017 22:00

Possibly. All LED sections use wires. Open it up and follow them back.

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