Start a Conversation

Unsolved

This post is more than 5 years old

2489

August 3rd, 2017 19:00

Aurora R5 - NVIDIA GeForce GTX 950 Primary Surface Test Failed

My computer has been suffering from BSoD as well as freezing over the past few days.

I've updated the BiOS, the graphics card, and the chip set. I've ran blue screen solver (I assumed it was fixed when I updated the BiOS and graphics card.)

Though the last few things that I've noticed is my NVIDIA GeForce GTX 950 graphics card failing the surface test, not only that, it freezes after the test, forcing me to hard reset the desktop. It also freezes whenever I play a video game. It can run for anywhere from a few minutes to 5 hours before simply freezing. But so long as I don't have a game open, it does not freeze.


Though I just assume that the BSoD is being caused by the constant hard restarts that the freezing prompt, which is, in turn, causing loads of other application errors.

8 Wizard

 • 

17K Posts

August 3rd, 2017 19:00

That is a "false positive" in Dell's SupportAssist. Your Nvidia GTX-950 is likely fine.
 
I suggest you look elsewhere for problem. First, be sure it passes ePSA (outside of Windows). Then, inside Windows, Reliability Report is a good place to look. Look for errors (especially red ones).

 

I test CPU/GPU with CPU-ID's HW-Monitor and Heaven BenchMark. I StressTest with OCCT (Power Supply Test option).

August 4th, 2017 02:00

Tesla1856 wrote:

That is a "false positive" in Dell's SupportAssist. Your Nvidia GTX-950 is likely fine.

the Machine is freezing after failed GPU Test and as soon as a Game is launched and it is NOT a GPU Issue?

Edit: Fixed my Post.

August 4th, 2017 03:00

Nothing has appeared on the Reliability Report that coincides with the crash/freeze times.

I ran the CPUID HWMonitor along with Heaven Benchmark for thirty minutes or so. It ran without a hitch, I'll do a longer test whenever I get the time.

As for the OCCT... I  the power supply test, and roughly about half way through the computer froze. Soon after a hard shut down and it comes back on, it blue screened. Ran blue screen solver and it says it was caused by an unknown driver located in (C:\Windows\system32\drivers\neto.sys), though I'm not sure if it's entirely related.

And how would I check and or make sure it passes ePSA if you don't mind me asking?

August 4th, 2017 05:00

you can launch the EPSA Test outside of Windows. press Power On Button, then press F12 during Boot and choose EPSA Test. run the Extended Version if possible.

your BSOD can be everything from Hardware Failure / Overheating to Software / Driver Problem. Download and run BlueScreenView. post some Screenshots if possible.

additionally take a look at the Reliability History. just open Start Menu and type "Reliability" and choose "Show Reliability History" from the Result List. you should see alot of Errors. most of them are ID 41 Errors (unexpected Shutdown) but maybe you can find something else. i'm sure Tesla will help you with that Stuff.

one more Question before i leave. what Anti Virus Software is installed on your Computer? Norton or Zone Alarm for Example could cause BSOD like you have.

bye.

8 Wizard

 • 

17K Posts

August 4th, 2017 08:00

*** computer guy wrote:

1. Nothing has appeared on the Reliability Report that coincides with the crash/freeze times.

 

2. I ran the CPUID HWMonitor along with Heaven Benchmark for thirty minutes or so. It ran without a hitch, I'll do a longer test whenever I get the time.

 

3. As for the OCCT... I  the power supply test, and roughly about half way through the computer froze. Soon after a hard shut down and it comes back on, it blue screened. Ran blue screen solver and it says it was caused by an unknown driver located in (C:\Windows\system32\drivers\neto.sys), though I'm not sure if it's entirely related.

 

4. And how would I check and or make sure it passes ePSA if you don't mind me asking?

1. That is possible, but pretty unusual if you are getting a BSoD.

 

2. Good. So, kinda hard for Nvidia card to be bad if it can do that. 

3. Well, kinda good because you can now re-create the problem on demand. Look at some of the top hits here. Maybe try updating your network card drivers?

https://www.google.com/search?q=netio.sys+windows+10 

4. Press F12 on boot. After it runs, it tells you.

 

Finally, be sure your Device Manager is clean and your Nvidia drivers are up-to-date.

8 Wizard

 • 

17K Posts

August 4th, 2017 08:00

Insufficient data available at this early stage.

 

I just know the SupportAssist software is broken:

 

Brand new (1 day old) Aurora R6 with NVIDIA 1080 showing primary surface test failure WVC07-LYZ 

August 5th, 2017 14:00

1. I was waiting to post to see how it goes. The system seems a bit more stable after updating the firmware and a network adaptor (Killer E2400 Gigabit Ethernet Controller). Which I thought truthfully the Support Assist would've covered that in their driver's section.

2. But it crashed again of course. Something did appear in the Reliability Report, however, it was only after the freeze. So I am unsure if it has any significance.

3. Oddly enough, F12 nor did F2 work. I could not get into the BiOS or anything of the such. If anything, it seemed like F12 caused it to skip over something or process its loading faster.

Edit: Nevermind, Windows was attempting to push an update in the middle of the computer attempting to recover from the sudden shutdown.

8 Wizard

 • 

17K Posts

August 6th, 2017 10:00

1. Yes, update all drivers. It seems you put un-due confidence in SupportAssist.

 

2. Yes, it's trying to push a major update ... likely Creators_Update-v1703. I hope it gets on there properly/cleanly with no crashes during process.

 

3. They work, but if you have SSD it's very fast. During or right after Alienware logo. Tap the keys (don't hold down). Get familiar with how it works.

August 7th, 2017 16:00

1. Updated all the drivers, again. Removed an audio driver that was having problems and or refused to update.

2. I was finally able to run that test by spamming F12. It passed the first simple test and immediately froze when running the extended memory test. I went running it again, and low and behold memory errors, "Limit exceeded" - Error Code: 2000-0122 Error: Memory errors detected. Too many errors, issue can not be resolved. I'm not sure if you need the validation code, or even what this means aside from the possibility of a stick of ram being bad. This error popped up a good few times (around 4 or 5) before completing the short test. On the plus side, it is still under warranty. Assuming this is something you'd use that for.

Edit: And with that, I've got new ram sticks being shipped in from Dell. Thank you for the aid and support! Though I still wonder what caused this outcome.

8 Wizard

 • 

17K Posts

August 7th, 2017 20:00

*** computer guy wrote:

1. Updated all the drivers, again. Removed an audio driver that was having problems and or refused to update.

 

2. I was finally able to run that test by spamming F12. It passed the first simple test and immediately froze when running the extended memory test. I went running it again, and low and behold memory errors, "Limit exceeded" - Error Code: 2000-0122 Error: Memory errors detected. Too many errors, issue can not be resolved. I'm not sure if you need the validation code, or even what this means aside from the possibility of a stick of ram being bad. This error popped up a good few times (around 4 or 5) before completing the short test. On the plus side, it is still under warranty. Assuming this is something you'd use that for.

 

Edit: And with that, I've got new ram sticks being shipped in from Dell. Thank you for the aid and support! Though I still wonder what caused this outcome.

1. Yes, I've seen hardware problems not let an update complete. Or said another way ... hardware problems don't always become evident until you try to do a major in-place update or even a clean Windows install.

 

2. I would agree something major is wrong because ePSA (or UEFI Diags on other machines) hardly ever fail. If they do, it's usually bad hardware or AC power. I've never seen an ePSA test fail yet on my Aurora-R6.

 

Hopefully, you will get two exactly matching DIMMs. They go in the white-tabbed slots, marked XMM1 and XMM2. Shut-down and then un-plug the machine from wall outlet. Press the power button a few times to dissipate flea-power before you get to work on it.

 

Electronics and computerized circuit boards fail for various reasons. Why is beyond the scope of this thread but what is important is that you have an extended warranty on the computer. 

No Events found!

Top