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June 27th, 2017 16:00
Are FX and command center issues related to win 7?
Hi everyone i have some troubles with my alienware 17R2 laptop, a few months ago i sent it in to support and they replace the motherboard and other stuff but when i receive back its appears as an 15 model, they try to fix it by a bios update and somehow my computer stop working.
Today fter a lot of troubles finally its working it takes 2 new motherboards, but my fx and command center didn’t work, now tech support told me that is because some compatibility issue with win 7 I use Wind 7 Pro, once I update to win 10 but experience a lot of issues like a dimmed screen and stuff like that. Anyone experience something similar that could give some advice.
Attach an image ot the message i get.
Alienware-Eimy
4 Operator
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4.4K Posts
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June 28th, 2017 09:00
Hi,
Send me a private message with the service tag so I can check your case.
Tesla1856
8 Wizard
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17K Posts
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June 28th, 2017 10:00
Hello and ,
Sounds like the depot needs to slow down a bit. All this effort to get machines shipped in and repaired, but machines are not getting fully tested before returning. To improve customer satisfaction, sounds like you should recommend:
At the very least, test operation of Alienware Command Center and any OSD. Or,
- Clean install Windows. The license is already there since it's a Dell motherboard. They can go get some coffee or something.
- Check Device Manager for errors
- Run Dell Update if they must (really in a hurry)
- Install and test Alienware Command Center (to be sure MIO-Device is active).