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1232
June 29th, 2017 17:00
Andromeda r5 and Windows 10 issues
My Andromeda r5 was updated to Windows 10 about a year ago. Since then the computer occasionally disconnects from the monitor after I sign in (when it does this, I can reboot and manually shutdown all I want, but it will not reconnect to the monitor until I startup the machine several hours later). But, even worse, now every time I startup the computer, about 3 minutes after I sign in, it restarts. Any ideas why?
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Alienware-Eimy
3 Apprentice
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4.4K Posts
1
June 30th, 2017 10:00
Hi purplepirate07,
The X51 system is referred to as Andromeda (no matter the revision). The X51 has 3 revisions R1, R2 and R3 but there is no R5. So please confirm which one you have.
speedstep
9 Legend
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47K Posts
0
June 30th, 2017 08:00
No such model
Andromeda
Carbon Based Lifeform
872 Posts
0
June 30th, 2017 09:00
your Model is a Mistery for Us. do you have Aurora or X51 Andromeda?
it could be just a GPU Driver Issue. Boot in Save Mode and uninstall your current Drivers with Display Driver Uninstaller. then download and install new ones.
also, open Start Menu and Type "Reliability" then pick Reliability Monitor from the List and check for Errors. tell us what you can see there.
PurplePirate07
2 Posts
0
June 30th, 2017 18:00
Hi all - Thank you for the replies. Attached is a screenshot of my system info - not sure why no one has heard of this version before? (it is an older machine from a few years ago...). Anyway, when I type "reliability" nothing comes up? I can try the driver suggestion, uninstalling/reinstalling - my drivers are up to date though.
1 Attachment
screenshot.jpg
Carbon Based Lifeform
872 Posts
0
July 1st, 2017 02:00
Launching Reliability Monitor
As is the case with many Windows tools and utilities, there are many ways to launch Reliability Monitor on a PC. My favorite is simply to type "reli" in the search box, and let Windows produce the "View reliability history" prompt that launches this console in response. The explicit, step-by-step way to get to this program is as follows:
Either way, you'll be presented with the Reliability Monitor interface for the local PC. For access to remote PCs, you can establish an RDP session with the target PC, then run Reliability Monitor within that window. It works with equal facility through RDP (or other remote access tools) just as it does locally.
Read mor about it here:
How to work with Windows 10’s Reliability Monitor | CIO
Tesla1856
8 Wizard
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17K Posts
0
July 1st, 2017 15:00
Not sure.
Upload a picture of it.
Also, run msinfo32
Or, enter your ServiceTag at http://support.dell.com
Alienware-Eimy
3 Apprentice
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4.4K Posts
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July 3rd, 2017 11:00
Send me a private message with the service tag so I can check.