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21 Posts
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4581
May 16th, 2017 15:00
Alienware r3 stuck in recovery
Hi
Sunday my windows 10 Alienware had an update, which I believe to be the Windows Creator Update, and everything was working fine. I used it flawlessly on Monday.
Today, when trying to turn it on, it will go to Alienware recovery, something about automatic repair, and won't get out of there...
I'm currently running a chkdsk /f /r but these normally never works... It should take around 40 mins to finish...
In the meantime, has anyone faced something similar or have some advise about how to proceed?
If nothing works I'm considering getting a windows 10 iso and creating a bootable USB to restore it or format in the last case... Haven't tried using the system restore yet, that would be the next step after chkdsk.
Also gonna try booting into secure mode but I'm not sure about what to do there...
Any help is appreciated.
Thanks!
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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May 16th, 2017 15:00
Hi,
We recommend trying the system restore option, it may fix the boot issue. If that doesn't work, you could try reinstalling Windows like you mentioned with the USB, you can create the recovery USB following the instructions on the Microsoft link below.
Download Windows 10
Tesla1856
8 Wizard
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17K Posts
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May 16th, 2017 19:00
1. I think you would know it. Major updates like this install a bit differently, and take much longer to finish.
2. If you mean Safe-Mode ... yes, try it.
Since it sounds like you are heading toward a complete format and clean-install ... First thing I would do is backup my data files (if I had no recent backup).
You can look around for problems. Find out what your Windows version is (ie 1607) and then you will know if Creators applied or not.
One of these might be a good link for Windows-10 Recovery, or Google you own
https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
https://www.howtogeek.com/220986/how-to-use-all-of-windows-10%E2%80%99s-backup-and-recovery-tools/
For help clean-installing
https://community.dell.com/thread/24064-alienware-15-r2-fps-super-low-somedays-and-computer-runs-slow-somedays-help
Guideo
21 Posts
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May 16th, 2017 20:00
chkdsk didn`t find anything wrong, so I went with the Alienware Restore option... It cleared some apps from C: but other than that, I haven't lost much. It seems to be working fine again
... Already installed some stuff and rebooted the PC. Lets wait and see tomorrow...
Im not sure I'm still with the Creator Update installed though.
(by the way, I didn't used a restore point... I chose another option which was suposed to wipe out windows or something)
Just to clarify Tesla1856 points:
1. It took quite a while to update... Went through some Windows settings screen and such... I'm almost sure that was the Creators Update, not sure it caused the issues though.
2. I tried going into safe mode (my mistake calling it secure) but the same issue would occur, leaving me in the Alienware Recovery screen.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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May 19th, 2017 15:00
Hi
Thank you for confirming this. You can open "winver" (type this on the Windows search bar to open this info window) and check the OS Build version to confirm if Windows 10 Creators Update Is Installed. If Windows 10 Creators Update is installed you should see Version 1703 (OS Build 15063.0) or greater on this window.