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August 28th, 2017 22:00
Alienware r3 first boot onedrive probleme
Hello,
I just receive my first alienware and I try to configurate it. So they ask me what is my country, language and all the rest. But now they ask me if I want to have OneDrive, I don't want so I clic on Only save on that computer and after I clic on Next. But know it's more then 1 hour that the screen don't change. I reboot my computer, but it's always make the same problem.
Someone can help me please ?
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Tesla1856
8 Wizard
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17K Posts
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August 29th, 2017 21:00
I suggest you call phone support and let them walk you through "First Time Windows Setup".
If you are reading the screens carefully and properly, it should not be hard to do unless something is broken.
Alienware-Eimy
4 Operator
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4.4K Posts
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August 30th, 2017 08:00
Hi ,
Microsoft is having some issue with OneDrive, so you will need to set up the system without a Microsoft account, and instead you'll need to create a local account.
Tesla1856
8 Wizard
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17K Posts
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August 30th, 2017 09:00
If I understand OP, they are saying they clicked SKIP and/or DO IT LATER but still can not get to next step of Windows First Time Setup.
Alienware-Eimy
4 Operator
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4.4K Posts
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August 30th, 2017 11:00
Information from engineering:
What’s happening?
Out Of Box Set up stops at OneDrive screen.
What do you need to know?
Not able to Complete Out of Box Setup.
Work Around:
Ø Re-start the system
Ø Disconnect from the Internet
Ø Create a local account
Ø Once at the desktop, change the local account to Microsoft Account.
We are currently working with Microsoft to get a solution for this.