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November 10th, 2017 15:00

alienware power jack issue ???

alienware 14 power issue

when i plug the ac adapter in the laptop it shutdown the ac adapter 

do you think it's a power jack issue or motherboard ?

Thanks 

8 Wizard

 • 

17K Posts

November 10th, 2017 23:00

Test voltage of AC-Adapter. Specs should be on label.

 

If that passes, put some other appropriate load on AC-Adapter. If it stays on, it's likely the motherboard or battery.

 

Only other thing I can think of is to try a different but appropriate, known good, Dell AC-Adapter on laptop.

96 Posts

November 11th, 2017 04:00

can it be also only a power jack issue ?

or maybe i can disconnect the battery and test with ac adapter 

Thanks 

voltage is good on the ac 

96 Posts

November 12th, 2017 10:00

i remove the battery same issue 

it shutdown the ac adapter 

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