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November 28th, 2017 10:00

Alienware M17x-R4 suddenly stops only with power AC

Hi there, 

Mi Alienware M17x-R4 suddenly  stops(a few seconds after boot) only with power AC connected, if I work without AC plugged only with battery I works perfectly. 

I've tried to:

- Reinstall the whole system . Problem persists 

- Repaste GPU. Problem persists shuts down with 60º 

Does someone know this problem? Has someone a solutiont that doen't involve motherboard replacement? 

Thanks in advance 

Grettings 

3 Posts

November 28th, 2017 12:00

 I also have the M17x r4 and is doing this or something different ?

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2 Posts

December 11th, 2017 12:00

Nop, mine boots, and if is working only with battery works correctly the problem begins when I plug in the ac adapter (I have bought another one is not an ac adapter problem)

Yours seems to have a graphics card problem. Try removing powerd cord, battery and holding power button for 30 seconds and after try again.

Greetings

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