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June 12th, 2017 06:00
Alienware m14x r2 overheat issues (with new nvidia drivers?)
Hi all, lately my alienware m14x r2 was running slow so i renewed the coolpaste and searched for the best drivers but now something came up
i got the latest nvidia drivers installed (from the nvidia site) and people say it causes overheating issues
''The problem is in the motherboard which starts throttling the graphic card as the temperature starts reaching 60
The best and the most convenient permanent solution os downloading the geforce driver given on dell USA site when u open m14xr2 driver section. that particular driver has a glitch which locks the graphic card on the optimum clocks and doesnt let it throttle despite temp crossing 60c''
is this true?
what reduced the temp of my hardware is if i clicked on the battery then go to adjust brightness when your at balanced recommanded click on change plan settings under the processor power management you have to set On battery to passive and under maximum processor state i changed on battery to 60% and plugged in to 80%
(this is what i did to get decent tempratures while gameing)
in the nvidia control panel i set the texture filtering quality to high quality
the heating seems to get less after i did this and when playing a game instead of 105c it stayed at 70c/75 max
however is this the cause of the new nvidia driver? or battery maby?
and would there be a fix for this? or is the only solution to go back to the driver provided by dell?
thanks in advance
Alienware-Eimy
4 Operator
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4.4K Posts
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June 12th, 2017 09:00
Hi,
If this driver is causing issues we will recommend you to go back to the previous driver and wait for nVidia to release a new one.
jerome ten Cate
16 Posts
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June 12th, 2017 10:00
i heard that my laptop can only run good with the nvdia driver provided by dell is that true? 'driver has a glitch which locks the graphic card on the optimum clocks and doesnt let it throttle despite temp crossing 60c'
when i reinstalled my laptop i installed the latest driver from nvidia and when i changed my power settings from the battery it looks like it has more decent temps and games run smoother
(i changed under the tab processor power mangement then i get to system cooling policy set On battery: to passive
and maximum processor state
on battery 60%
plugged in 80%
or could this be an issue caused by the battery? does anyone know where this issue might come from?
Carbon Based Lifeform
872 Posts
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June 12th, 2017 11:00
so basically, to reduce the GPU Temps you simply Underclock the CPU. is that correct?
Nvidia is known for Faulty Drivers. it happens very Often lately. same happened to Desktop GPUs few Months ago.
as Alienware-Eimy already mentioned, go to the Nvidia Website and Download the Driver which was released before the Faulty one.
jerome ten Cate
16 Posts
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June 12th, 2017 12:00
the only thing getting hot is the *cpu* the gt 650m stays around 50c
jerome ten Cate
16 Posts
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June 12th, 2017 12:00
yeah but im not really sure if that is the real problem because my alienware was already running slow for a few months with other nvidia drivers to thats why i decide to take a look into it and came across temps when idle up to 70 so i renewed the coolpaste bought a laptop coolingboard reinstalled windows and got the latest driver, but still it was getting high tempratures while gameing, (around 40/50 when idle) then some people said that it can only run smooth with the drivers dell provided on their website because it has a glitch that the temps wont throttle (however im still have my doubts if that is true havent tested it because after reinstalling i took the latest drivers from the nvidia website) can the high tempratures also have something to do with the battery? because my laptops battery is not what it used to be, if i got my laptop running on the battery only it can least max 1 hour or something. i hope i can find what triggers the high temps because the only thing getting hot is the gpu i chekked te gt 650m and it stays around 50c while gameing something is triggering the cpu to get high tempratures
Alienware-Eimy
4 Operator
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4.4K Posts
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June 12th, 2017 16:00
It is considered overheating in these systems when temperatures reach 85C or more.
Try running a CPU stress test using the Support Assist tool to check how high the CPU temperature goes. If you do not have Support Assist installed in your computer, click here for the download link. Follow the steps below to run the stress test.
Tesla1856
8 Wizard
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17K Posts
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June 12th, 2017 20:00
I don't know about all that other stuff, but you say it's slow yet you admittedly are capping the main processor at 60% and 80%. If you want it to run at full speed (who doesn't) both of those should be 100%.
Also, the Cooling Policy should be "Active" for both ... otherwise. it slows down CPU first, before running the fan or running it faster. Again, nobody wants that, do they?
As for the Nvidia GPU (if it has one) usually you need a utility like Afterburner or similar to adjust the fan curves. Not sure how that works on a laptop or if you only have one system fan.
Carbon Based Lifeform
872 Posts
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June 13th, 2017 02:00
ahh. that Smell of a messy Thread early in the Morning....
do what Alienware-Eimy says, but revert all the Settings you've made back to Default. otherwise you will receive rigged Results.
jerome ten Cate
16 Posts
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June 13th, 2017 05:00
whoops here i go again cant edit my post so another one (the picture without url) =-p
Carbon Based Lifeform
872 Posts
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June 13th, 2017 05:00
Yes. the Processor is clearly overheating. i'm surprised that there is no Shutdown when it happens.
you have to do something about it. when you opened your Laptop, did you Cleaned it properly? all Vents and Fans? have you reapplied the Thermal Paste properly?
with Temps that high, it's no Wonder your Laptop is slow. the Processor is throtteling really hard. maybe even down to 800 MHz at some Point.
still. the new Nvidia Driver could cause higher CPU Load then the older one. try to use different one.
jerome ten Cate
16 Posts
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June 13th, 2017 05:00
here are the results
(while doing the test the i could hear the laptop fan quite loud the laptop it zelf is on a cooling board)
jerome ten Cate
16 Posts
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June 13th, 2017 06:00
well i used a tube with white cool paste (i bought it at a computer store it wasnt really any brand dunno if that matters bought it one year ago for the computer it wasnt empty yet so i used it on the laptop) i got the old collpaste off with toilet paper (that was grey coolpaste) and i applied the white one i dont know if this can make a diffrence but before that the laptop was also running slow with high tempratures already, i bought an air compressor can for the fan and got the dust out of it (it was a hell of a job to get there, took me some hours) and after i done that i bought a coolingpad and reinstalled windows i hoped the problem of running slow was solved but its still there thats when i went looking around and came across someone who said that the only driver that is good for this laptop is the standard driver dell provided on their website because it has a glitch that wont trottle the CPU a driver from 2014(maby i have to try that driver?)
or is that story just made up? i also searched for a bios update to see if there was anything provided for a nvidia driver glitching the CPU or something but i couldnt find anything about that so im not sure if that is true. Maby i need to give it a try
however when that isnt the fix i guess i have to fix this in my vacation i have toget special cleaning paper for coolpaste and buy a more expansive coolpaste tube maby see if that makes any diffrence
by the way when i got this latest nvidia driver from the nvidia website it wasnt selected automaticly it was selected at the intel chipset driver so in the nvidia settings i switched it to the 650m i cant remember i had to select this manually most of the time the laptop used to apply this settings itself?
could this be the driver? or does it has nothing to do with this issue
anyway the first thing i probably need to do now is get the old driver of 2014 from the dell website see if it gives improvements
Carbon Based Lifeform
872 Posts
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June 13th, 2017 07:00
Canned Air was a good Idea. i would have suggested it anyway.
yes. get new Thermal Paste and try it again. Arctic Silver 5 or IC Diamond are always a good Choice.
and yes. try the old Driver.
keep us posted.
jerome ten Cate
16 Posts
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June 13th, 2017 09:00
ok as i thought getting the old driver doesn't help to solve the problem i guess its the hard way then =-| i have to disassembly the laptop again
Alienware M14x R1/R2: Disassembly - YouTube
this is the video i used to disassemble it the last time (till 8:29)
however in real it takes a lot longer to do this and always be verry carefull and keep your patience
i think im gonna use artic silver 5 coolpaste this time with this termal paste 1 drop is enough?
what i did previously when repasting was put a drop on the components and use a old card to cover it over the CPU (was this tactic wrong maby?)
Tesla1856
8 Wizard
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17K Posts
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June 13th, 2017 10:00
That is a real thing. Back in the old days, manufacturers chose to "tweak" the video hardware and drivers on laptops for a little extra performance. They were a "matched set". A clue you had a system like that is when you tried to install a driver straight from AMD.com or Nvidia.com, it would stop you with an error saying they don't match or proper hardware not found. However, sometimes ... you just had to figure it out "the mis-match" for yourself
Now-days, you don't see it much. I won't go into the reasons why, but lets just say it's more common now to find "Reference Design" hardware and Universal GPU drivers (works on laptops and desktops). However, bad or glitchy drivers still get released. So by using Dell's or other manufacturer's "validated driver", you are getting a well-tested driver (on the intended version of Windows). If it doesn't work properly, you might have a hardware problem.