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October 21st, 2017 07:00
Alienware 17r4 boot loop! HELP! ASAP
I received a notification that there was an update from Alienware yesterday and I proceeded to download and install it. But when it restarted it got stuck in a boot loop. Going from “preparing automatic repair” then freezing and restarting over and over again. I can only press f2 and f12. Can someone please help me I need it resolved soon
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Alienware-Eimy
3 Apprentice
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4.4K Posts
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October 23rd, 2017 08:00
Hi ,
Send me a private message with the service tag so I can assist you further.
LPETEET
5 Posts
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November 6th, 2017 10:00
I have the same boot up issue on my 17R2 and Windows 10.
I have the extended warranty.
Thanks!
Alienware-Eimy
3 Apprentice
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4.4K Posts
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November 7th, 2017 12:00
Hi LPETEET,
Send me a private message with the service tag so I can assist you further.
speedstep
9 Legend
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47K Posts
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November 9th, 2017 09:00
Clean install is always better than trying in place upgrade.
Since this didn't come with 10 thats a support issue.
Computer Model Alienware 17
BIOS Vendor Alienware
BIOS Version A14
BIOS Date 9/24/2014
OS Version Microsoft Windows 8.1
Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz
Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
DVD/CD-ROM HL-DT-ST DVD+-RW GS40N
NVIDIA GeForce GTX 860M
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26