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2248
November 13th, 2017 16:00
Alienware 17 r4 Stuttering and frezze issue
Hello dell support, I buy my laptop one month ago, and i was trying to play games like Rise of the Tomb Raider and NFS Payback, but I notice that after 10 min or 15 min start to experience several frezze for 1 sec or more, and after that time they start to be more often like every minute, so thats make imposible to experience the best of the game, I already update the Nvidia Drivers up to date, upgrade the Bios, make the complete stress test and i dont have any issue found, the tempeture are araund a stable 80C to 90C when i play(I think are too high temperature), getting a variable max up to 99C in the cpu cores, I use CPUID HWMonitor to get the values, also I get some values from GPUz that give a PerfCap with vRel, its means Reliability Voltage, so thats mean in certain point when i get some frezze in the game is maybe lost some voltage, i dont overclock jet my cpu.
Also sometimes my windows crash when i waching videos on youtube, is like i end the task windows.exe but without do nothing, i already did a fresh installation of windows 10 pro
Please i need some help, I hope get a answer soon to solve my problem
Spec:
Alienware-Eimy
3 Apprentice
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4.4K Posts
0
November 14th, 2017 12:00
Hi ,
Send me a private message with the service tag so I can assist you further.
kimjunghoon
1 Message
0
November 14th, 2017 21:00
Hi Eimy
I have exactly same issue with this person
and i notice i put on laptop cooling pad
little tilt about 30 angle raised it freeze alot
but when i put on flat surface this feeeze cleary
solve but my gpu and cpu temperature are about 80~90degree it's really hot to touch my keyboard
so what is problem???
If my gear is problem with any situation i really upset to use it but only use in upper raised situation has make freeze....
actually i'm live in korea and kor dell service said change parts on my laptop is solution...
I'm very upset about this situation and how can i get private mail to you? Their has no icon to send private message..
Alienware-Eimy
3 Apprentice
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4.4K Posts
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November 15th, 2017 13:00
You can send me a PM now.
Loskia
1 Message
0
November 15th, 2017 19:00
I'm also having this same problem
circov91
2 Posts
0
November 16th, 2017 02:00
I got all of the issues odab1990 has, Can you help?
MiMtnBiker
5 Posts
0
November 16th, 2017 09:00
It's interesting that I post about a similar issue and was brushed aside and the issue I posted about was never correctly addressed.
Alienware-Eimy
3 Apprentice
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4.4K Posts
0
November 16th, 2017 15:00
Everyone having this problem, please send me a private message with the service tag and a detailed explanation of whats going on.
circov91
2 Posts
1
November 17th, 2017 01:00
Hi MimntBiker,
My issue for now was resolved by the technical support technician. They run some benchmarks and it was detected that my processor was not performing well only around 30%. The solution used was to go to the dell website and get the latest bios upgrade 1.2. something, which fixed the issue as I said in my case " for now".
I will perform over the weekend more testing " gaming " to see if the problem was fully resolved.
Hope this information helps a bit, I recommend get in touch with Eimy or call the support desk like I did.
M0e
7 Posts
0
December 2nd, 2017 02:00
Hi, can you please help me, I have the exact same problem, how can I send you a PM?
mohamadch
1 Rookie
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79 Posts
1
December 3rd, 2017 10:00
No matter what you do the freezing will still occur, the problem is with the design. Mostly all the alienware 17 r4 have the same issues, i got a 120hz gtx 1080 7820hk version since it was on sale and i can tell you the freezing is unbearable! When its lifted from the back it freezes when its flat it doesent. Customer support is HORRIBLE, i talked with them using the chat service on friday which was the same day i received the brand new faulty alienware i requested a return for a full refund. I was told that i should receive a ups return label within 24 hours. Today is sunday and i still havent received it !! Shame on you dell for such bad engineering and shame on you for this horrible customer service.
MiMtnBiker
5 Posts
0
December 3rd, 2017 11:00
I am beginning to regret my decision of purchasing from Dell. After a few messages back and forth with support, nothing. My time period for return is over and I am stuck now stuck with it. Dirty shame because Alienware used to be a good brand, but that appears to have been years ago.
mohamadch
1 Rookie
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79 Posts
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December 3rd, 2017 11:00
the laptops need a refresh with a redesign. The previous design was perfect and even looked better!! Whoever engineered the current models should be fired. Hell i can even get the thinnest laptop out there with a gtx 1060-1070-1080 maxq with no freezing at all and yet we have Alienware with a much bigger design and the most horrible cooling design in the market!!. Shame on you dell for such horrible engineering. MSI laptops never have this issue!! Even asus!
odab1990
2 Posts
0
December 6th, 2017 15:00
Hi everyone i comeback after almost one month, i sent my laptop back to dell for a motherboard replacement and now i can say i dont have any stuttering or frezze when i playing now, i can say that when i playing games like need for speed payback on medium/ultra settings, i notice my max tempeture rise until 99C and start throttling the core 0, 1 and 3 but the average temperature stay on 76C max i got the image of the result after 30min of play.
So i just want to know is that a problem or is normal, or is another way to get better temperature, like repasting with a better termal paste and replacing the termal pads through a dell technician.