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December 6th, 2017 13:00
Alienware 17 R3 - Screen does not return to use after restarting or sleeping
After attempting to restart my laptop or wake it up from sleep mode, the lighting zones come on, and the system itself seems to wake up/come back on, but the screen remains blank indefinitely regardless of any inputs I try, forcing me to completely shut it down manually using the power button. If I use the shut down command through Windows and power it back up normally, it works just fine. However, if I leave it untouched too long and allow it to enter sleep mode, it yet again awakes without the screen being active.
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hindesite
276 Posts
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December 7th, 2017 13:00
I have had this - or a similar problem - with my 17r3 from new, and have never been able to resolve it.
The laptop appears randomly to be unresponsive but in my case is not always related to any particular user action. This can occur from several times per week to once every few weeks. There is often no choice but to power cycle the laptop; no events are logged except for the unexpected shutdown that results.
What sometimes works though is to unplug the power input; the screen sometimes comes back after that.
This isn't just the laptop screen, I have an external monitor also connected, which also goes blank.
I don't believe this is just a display issue, as mail and newsgroup updates appear to halt while the laptop is in this state.