Alienware 17 R1 Alien fx stopped working

Hey guys ,

I hope i can get some help on an issue that i have been facing on my Alienware 17 laptop for quite some time now. Basically the laptop functions like a freaking beast. Totally in love with it. But one day all the lights on my laptop just stopped working. Even on the task bar where the alien head is , it doesnt show the " Go Light " option and also when i did the " Alienfx tester" it shows BOARD NOT DETECTED. it was working perfectly and then all of a sudden it just stopped all together. I have done tons of google searches and found a lot of people with the same issue. 

Now i have tried reinstalling the command centre as a fresh install , reinstalling the .NET framework, did a couple of fresh installs of windows. This issue has been on my laptop since winows 8.1 and also now on Windows 10. If there is a win 10 version of command centre i dont know about please do put in a link . 

The even more crazier part is that sometimes even when command centre isn't even installed the lights pop up , and start changing colours and then switch off. Once its off , then it wont start up again. I dont know what to do. If there is any other information i can give please do ask. I really wanna get this sorted. This laptop is my daily driver and i do everything from  work & game on it. So i really wish that DELL can pay a little more attention to Alienware customers like us who have spent a lot of money on a piece of equipment but solutions are very bleak. 

Hope to hear from you guys. A lot of forums i have posted but people arent even responding at all. Tweeted Alienware like dozens of times , but to no avail as well. Called the service team and they also have done such a shabby job as well.