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October 30th, 2017 21:00
Alienware 15 unable to turn off
I turn off my laptop, the screen goes black but the lights and the cooler remain turned on. I have to press the Start buttom to turn off completely my laptop. Any advice?
I'll really appreciate any help you can provide.
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Alienware-Eimy
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October 31st, 2017 11:00
Hi Luisbarreto,
How long ago the problem started?
Make sure to update the BIOS version to the latest in our website and also try a different video driver.
Luisbarreto
3 Posts
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October 31st, 2017 20:00
Hi Eimy,
The problem started months ago. I have just updated the BIOS and it didn’t turn off. I’ll try searching for other drivers because I have the latest ones from dell website.
Thanks.
Luis
Alienware-Eimy
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November 1st, 2017 14:00
Try the latest one from the Nvidia website and let me know!