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965
August 2nd, 2017 15:00
Alienware 15 r3 using couple days crashing
Hi! Im using my new Alienware 15 r3 from just couple days and I've expirienced windows crashing blue screen with sad face I think 5 or 6 times already. Sometimes just after stating computer. Also its lagging in games. I checked CPU temp during gaming and it was even 95-96. Should I contact dell??? I am not very good with computers so didnt even change my cpu settings I mean overclocking. I have intel i7 7820hk, gtx 1070, 8Gb ram and sometimes its lagging in bf1 alot. I thought maybe 8Gb ram is not enough. I have this laptop about one week, could You give me some advice please?
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
2
August 2nd, 2017 15:00
Hi,
Send me your Service Tag in a PM, so we can look further into this.
pyncz
11 Posts
0
August 3rd, 2017 09:00
Could You give me some alternative way of sending You my service tag as I cant write PM to You. Thanks for help.
pyncz
11 Posts
0
August 4th, 2017 14:00
Hi!
I just read Your message. My service tag is.
Thank You!!
On Wed, Aug 2, 2017 at 11:44 PM, Alienware-Rodrigo <emc-dell@jiveon.com>
Rhenium
103 Posts
0
August 4th, 2017 19:00
For your safety, keep your service tag to yourself.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
0
August 9th, 2017 09:00
Hello ,
Please send me your Service Tag in a PM, select the message option on the window that comes up when you hover your mouse to my username. Let me know if you are not able to do this.