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5 Posts
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1329
August 3rd, 2017 15:00
Alienware 15 r3 A O L keys not working
I just got this laptop from best buy and lettesr A O L aren't working, same with the comma (,) and im not sure how to fix this. I just bought it and it'd be a shame to already have to return it due this
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Pablo98
5 Posts
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August 3rd, 2017 16:00
alright I'll be checking that right now thanks in advance
Alienware-Eimy
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4.4K Posts
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August 3rd, 2017 16:00
Hi ,
Make sure the BIOS is up to date and also try with an external keyboard, just to see if is a software or a hardware problem
Pablo98
5 Posts
0
August 3rd, 2017 17:00
So I think I updated it and still nothing, A O and L still not working. I did add a keyboard and also mouse and they do work. So is it hardware? If so to see if it can be repaired or what
Pablo98
5 Posts
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August 3rd, 2017 18:00
is there any other person that could help me?
Alienware-Eimy
4 Operator
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4.4K Posts
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August 4th, 2017 07:00
Send me a private message with the service tag so I can check.