After Win 10 update no ethernet no Wifi on Aurora R5

Hi ‌,

If this happened after a Windows update, then you can try a system restore back to a previous restore point. 

Chipset, XHCI USB3 Drivers,  Network Drivers,  WIFI Drivers are not the windows 10 versions.

Product support for Alienware Aurora R5 

• Description	Importance	Version	Released	Supported OS	Download
  ASMedia USB3.1 xHCI controller Firmware Update Tool This package provides the firmware upgrade tool for Asmedia USB 3.1 host controller and is supported on Alienware Aurora R5 running the following Windows operating systems: Windows 10.More details	Recommended	150707_30_02_0C	8/4/2016	WT64A

• Type: Driver

  Description	Importance	Version	Released	Supported OS	Download
  ASMedia USB 3.1 eXtensible Host Controller Driver This package provides the driver for Asmedia USB 3.1 host controller and is supported on Alienware X51-R3 / Aurora R5 / XPS 8910 running the following Windows operating systems: Windows 10, Windows 8.1 and Windows 7.More details	Recommended	1.16.33.1	6/29/2016	Windows 7 64-bit WB64A WT64A
  Intel Serial IO Driver This package provides Intel Serial IO driver and is supported on XPS/Alienware/Inspiron/Vostro/Latitude/Precision/IoT 6th-gen chip running the following Operating Systems: Windows 8.1 64bits and Windows 10 64bits.More details	Recommended	30.63.1603.5	6/15/2016	WT64A WB64A
  Intel Chipset Device Software Driver Intel Chipset Device Software support OptiPlex, Alienware, Inspiron, XPS, Vostro, Precision, IoT and Latitude series running the following Windows Operating Systems: Win 7, Win 8.1 and Win10.More details	Recommended	10.1.1.13	6/15/2016	WB64A Windows 7 64-bit WT64A W74S Windows 7 32-bit WT32A
  Intel Management Engine Interface Driver This package provides the driver for the Intel Management Engine and is supported on the Alienware Aurora R5 running the following Windows operating systems: Windows 10 64-bit.More details	Recommended	11.0.0.1178	6/15/2016	WT64A

Sounds like some drivers didn't get "auto migrated" properly.

On WiFi, the message "Secured, No Internet" is often just a router problem. Try rebooting router.

Or, maybe a minor network card config problem (google ipconfig commands).

So, better to use only wired Ethernet instead for now. After you get that working, you can switch back to WiFi.

Is your device manager free of errors?

device manager is free of errors. 

Network Status does not detect connection to any networks.

when i run windows network diagnostics i get a windows could not automatically detect this networks proxy settings.

When i revise the network connections both ethernet and wifi are enabled, but both don't have any IPv4 or IPv6 connectivity.

system restore an unspecified error occurred during system restore (0x80070005).

did not complete.

LaloAR57 wrote:

1. device manager is free of errors. 

2. when i run windows network diagnostics 

3. When i revise the network connections both ethernet and wifi are enabled, but both don't have any IPv4 or IPv6 

1. good

2. I've never seen that fix anything

3. Networking problems are very hard to fix in forum. Also very frustrating (for both of us).

Disconnect from WiFi and forget about it.

On wired ethernet, reboot both router and computer. At Command Prompt:

ipconfig /release

ipconfig /renew 

4. Question. Do any of your other computers or devices connect properly to this router? Preferably, test with a device without a cellular radio in it.

I am seeing this problem as potentially unfixable. Can you guide or forward me to a WIN 10 reinstallation. I have the m.2 256 NVMe PC 300 as the C:/ drive. Thank You. 

LaloAR57 wrote:

1. We both know. I appreciate the help. I really like the Aurora and this problem .............. what can i say.

 

2. At his command i get the RPC  server is unavailable.

ipconfig /renew 

 

3. Mac, iPad, one android and two iPhones connect through the router without any problems. 

 

1. OK, no problemo.

2. You might be able to fix it with dism and sfc commands, and some Googling. But if you are in a position the Nuke-and-Pave the system, it would probably be quicker. Plus, you will have a nice, fresh, un-compromised system when you are done.

3. OK, so it's not the router. Good to know.

LaloAR57 wrote:

I am seeing this problem as potentially unfixable. Can you guide or forward me to a WIN 10 reinstallation. I have the m.2 256 NVMe PC 300 as the C:/ drive. Thank You. 

Here you go:

fixed 

and if you have trouble with PCIe/NVMe M.2 SSD being found to install Windows to:

... but you shouldn't because it's already working.

Great Help Tesla1856:

Scared to death to do the reinstall.  I did dsim and sfc to no avail.

Somehow got into safe mode rolled back the system before a MS Win 10 update, and we are able to connect to the web again.  Thoughts what will happen when windows updates itself again, Same problem?

Thank You again. 

LaloAR57 wrote:

1. Great Help Tesla1856:

2. Scared to death to do the reinstall.

3. I did dsim and sfc to no avail.

4. Somehow got into safe mode

 

5. rolled back the system before a MS Win 10 update, and we are able to connect to the web again.

6. Thoughts what will happen when windows updates itself again, Same problem?

 

Thank You again. 

1. Sure thing

2. Why? 

You know, you can take a (verified) Macrium Reflect Image-File of system now (while it's still working). You can easily return here.

3. Hmm, maybe it's just a weird driver problem or incompatibility.

4. No mystery there, you just do it

5. Back in the Win-7/8 days, that almost never worked. However, in Windows-10 it (thankfully) does seem to work better now-days (at least it often completes).

6. Most likely, unless it was just a one-time driver migration glitch. If you disconnected from router WiFi hotspot first, and are using only ethernet wire (using only on-board wired NIC) it might go better this time.

You are sure this is an Aurora-R5, and not an older Aurora-R4, right?

Now would probably be a good time to accurately identify which 2 network cards you have exactly, and how they are installed or interfaced to on the machine.

Edit 2

Tesla1856:

Yes it is an Aurora R5.  I will when I get home identify the NIC cards.

Thank You.

Well, that's one of them. 

My idea was to Macrium Reflect Image-File the system first. You can easily return the system back here if you need to.

Then try updating your drivers (clean installs). You update the WiFi over wired ethernet and vice-versa.

Then do the major Windows upgrade that broke it last time.

First try the support.dell.com drivers for both. If it fails again, Re-Image and then try the ones from Microsoft Windows Update (with all the Dell driver suites uninstalled first).