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June 12th, 2017 01:00
5 yellow lights
My steammachine i3 won't start up and there are 5 blinking yellow lights. I've added windows 10 to it and also 8gb of ram. If I send it in will I lose the os ? And I've tried the power drain and it always comes back please help.
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Alienware-Eimy
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June 12th, 2017 08:00
Hi raf22,
This is the power LED indicator table. So the issues is related to the CMOS battery. You can try to fix the problem by resetting the CMOS battery. Use this video as a reference: Alienware Alpha: Remove/Replace Coin Cell Battery - YouTube
But if the issue persists and you need to send it in, yes, the OS will be replaced with the original one.
Raf22
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June 12th, 2017 10:00
Online all the new i3 comes with windows 10 and not steam os. What number should I call for me to send it in?
Raf22
3 Posts
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June 12th, 2017 10:00
I have already done this. It keeps coming back.
So the 100 dollars I have wasted on that is is gone.i would like to keep my
os.
Alienware-Eimy
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June 12th, 2017 12:00
Dell will support the original software and system hardware. In addition, the Steam Machine comes with steam OS (LINUX). The one that comes with Windows is the Alpha, but not the Steam Machine.
So, if your system came with Steam OS, that's the one that will be installed in case you send it in. Please send me a private message with the service tag so I can check this.
You must also remove from the system any hardware changes that you have made that are not part of the original order and send the original parts.
Alienware-Eimy
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June 14th, 2017 15:00
Dell Tech-support number: 1-866-287-6727 opt4