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2180
August 14th, 2019 14:00
XPS 13 9380 + TB16 dock + Ubuntu: Charging while in sleep mode leads to freeze
When my XPS 13 9380 is in normal sleep mode in Ubuntu and I want to charge it over the TB16 dock, the system is going into a weird state, where it somehow wakes up, but doesn't show anything on the screen. And this keeps active even after charging and plugging out.
I have to hard reset it by pressing the power button for more than 5s. If I forget that, the battery will be just be drained as if the system would run normally.
It only works when I open the XPS before connecting it to the TB16 dock, plug it, charge it, unplug it and put it into sleep mode again. However not, while it sleeps. I assume there is some weird thunderbolt stuff going on.
Is this a known problem or is there even a workaround setting any thunderbolt options in the BIOS or in Linux?
Cheers
Phil
da-phil
4 Posts
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June 5th, 2020 13:00
I don't remember since when exactly, but since approx. beginning of 2020 I don't experience this issue anymore, I can happily charge my sleeping XPS13 over my docking station. I'm still running the Ubuntu 18.04, which was shipped and I regularly update kernel and firmware (both XPS13 & TB docking station).
Thank you for fixing it.
da-phil
4 Posts
0
August 15th, 2019 15:00
Here is a video showing the behavior: https://drive.google.com/file/d/1-77-EyIQ1r_jw_ajZ3Y5J_F5-Fc3LY2t
In the first attempt to open the lid you can see that the XPS wakes up, it takes 1 to 2s until the login-screen appears, in the second attempt after pulling the thunderbolt cable you can see that the XPS was already running, there was wakeup delay. And finally in the third attempt after pulling the cable it stays black, in fact it is not even waking up.
da-phil
4 Posts
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September 5th, 2019 11:00
Nobody else experiences this problem or can help with this issue?
robert p
4 Operator
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9.4K Posts
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September 6th, 2019 07:00
We've reached out to you in Private Message.
Our scope of support with Linux is pretty limited to uninstalling and reinstalling the OS, however the Forum does have a board dedicated to the Linux users here: https://dell.to/2HMINqw
Perhaps making a post there might be helpful.
phatina
1 Message
0
December 2nd, 2019 09:00
Yes, I do experience the same thing! Upgrading to latest firmware on 28.11.2019 did not help. The notebook still freezes. FYI: I am running Fedora 31.