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May 11th, 2025 13:05

WD22TB4 stopped stable worked after random Ubuntu's software upgrade

Hey Linux enthusiasts!

I’ve run into an issue: after a random upgrade, my Thunderbolt dock stopped working on Linux. It still works fine on Windows, and interestingly, if I first connect it to a Windows laptop and then replug it into my Dell running Linux, it works. So the dock itself is fine — the problem seems to be software-related.

I’ve also noticed that roughly 1 out of 10 times when I plug and unplug the TB4 cable, the monitor turns on. That’s really strange, especially since everything works consistently on Windows.

My guess is that the issue is related to Thunderbolt security levels and authorization, but I haven’t been able to figure it out yet. I’ve tried different kernel versions and even downgraded the dock’s firmware. Maybe I’m missing something, but so far, nothing has helped.


My lapve tried with some bios setting for TB, secure boot disabling - but it also doesn't help

I've attached logs for dbmesg, fwmngr, dell's update utiltiy, boltctl

I couldn't format logs on inner editor, that why moved them to google doc
My google doc with logs


My next todos are
1. Check it on bootable USB with other distors
2. Research these threads:
https://askubuntu.com/questions/1534913/issues-with-thunderbolt-and-initramfs-in-ubuntu-24-devices-assume-blocked
https://gitlab.freedesktop.org/bolt/bolt/-/issues/187


My bios photos

1 Rookie

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8 Posts

June 1st, 2025 07:54

I've installed on this laptop win11 and all needed drivers. Dock doesn't work. So it's a motherboard issue.
Looks like motherboard is damaged.

1 Rookie

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8 Posts

May 11th, 2025 13:12

It seems that render engine on this website is broken. I've tired to fight with him
> My lapve tried with some bios setting for TB, secure boot disabling - but it also doesn't help

it's a
my laptop is dell xps 13 9310
and bios: 3.29.0

I've tried with some bios settings for TB,secure boot disabling - but it also doesn't help

P.S.
I can't edit my #1 message more than 1 time.



(edited)

1 Rookie

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8 Posts

May 24th, 2025 18:31

I've resolved this issue. I've downloaded Dell's dock firmware updating tool on Windows. Install updates on the Windows and now dock is working stable.

That strange cause Linux Dell's  tool showed that all drivers are recent. I also downgraded and reinstalled last dock firmware through that tool - but Windows helps.

Linux support kindly sad.

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8 Posts

May 26th, 2025 13:50

@_artem​ 
It had worked several days and today stopped work completely. I don't know what happening.
I want to try replace ssd with windows and try with it.

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