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1 Rookie
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2 Posts
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2784
March 15th, 2019 03:00
Precision 7520 factory image - Ubuntu 16.04 LTS
Hi all
Back in 2018, we purchased a Precision 7520 with Ubuntu 16.04 preinstalled on the system. This system has a 5 year extended warranty.
For whatever reason, the system did not ship with some recovery media, so I am attempting to download the factory image from the dell support site.
I can find the correct recovery image here--
<ADMIN NOTE: Broken link has been removed from this post by Dell>
However, attempting to download the file after entering the system tag brings up an error page stating:
"No Drivers found. It may be the link you followed to get here is not working or the content you are looking for has been removed and is no longer available."
I have spent some time on support live chat and they referred me to the forums or to the Canonical site as the chat is for Windows support only apparently. Quite what the OS has to do with a broken download link on the Dell site is beyond me. Apparently the normal email support will also tell me to come here.
Can this be escalated and the download link fixed as this is not good enough for a very expensive piece of hardware that was specifically purchased with a 5 year support contract to avoid EXACTLY this type of thing occurring.
TIA
speedstep
9 Legend
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47K Posts
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March 18th, 2019 04:00
I would recommend starting with 18.04 LTS
LTS or ‘Long Term Support’ releases are published every two years in April. LTS releases are the ‘enterprise grade’ releases of Ubuntu, and they are much more heavily used (something like 95% of all Ubuntu installations are LTS releases). For example, 12.04 LTS, 14.04 LTS, 16.04 LTS and 18.04 LTS have successively taken the lead position on all public clouds as the most popular OS images.
http://releases.ubuntu.com/18.04/
http://releases.ubuntu.com/18.04/ubuntu-18.04.2-desktop-amd64.iso
Get Service Tag on Dell Running UBUNTU
(edited)
Cayriawill
1 Message
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April 30th, 2019 07:00
Just a side note. I have the same issue and when I contacted Dell Support, they stated that the recovery image would need to be gotten from Ubuntu.
I have found the following information from their support documents on the recovery information on the hard drive: https://www.dell.com/support/article/us/en/19/sln265750/how-to-recover-a-dell-ubuntu-image-on-your-dell-pc?lang=en
Also most Dells ship with an application Dell Recovery, this allows you to either build a USB version or restore from the partition on your hard drive.
Ultimately if you want to use an USB as a recovery image, then you would need to have the Ubuntu ISO and use the builtin Startup Disk Creator application.
speedstep
9 Legend
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47K Posts
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May 3rd, 2019 07:00
For some reason USB 2.0 versions of flash drives are more reliable than USB 3.0 versions.
No Idea why.
Using 16 or 32 gig max provides the best results IMHO.