Precision 5540 + WD19TB dock + Ubuntu 20.04 won't boot

Question

This issue is similar to another on this community:
https://www.dell.com/community/XPS/XPS13-can-not-boot-with-TB16/m-p/7570387

The differences are the equipment
I have a Precision 5540 (came preloaded with ubuntu 18.04) and I have a WD19TB dock.

Everything was working fine with this dock on Ubuntu 19.10, but I re-installed the OS and replaced with Ubuntu 20.04 (from the ISO).

Now I cannot boot the laptop from the dock or with the dock connected. I get to a black screen with both the Dell and Ubuntu logo with a spinning icon and stays stuck spinning.

If I unplug the dock, it continues on the same screen.

When I hard kill the machine by holding the power button down on the laptop. I can boot fine without the dock connected. Then I can plug in the dock and everything seems to work fine (dual monitors, usb jabra speaker phone, usb logitech reciever).

I have updated the system firmware on the laptop to the 1.7.0 via sudo fwupdmgr update
I have also updated to the latest firmware on the WD19TB dock (01.00.14.01, A03) by downloading the .cab file and running sudo fwupdmgr install WD19FirmwareUpdateLinux_01.00.14.cab (since this was not yet available in fwupdmgr). Neither have solved the issue.

Any ideas how to make this boot without having to unplug the dock and plug it in after boot?

bheindl · Answer

Same issue here with a Precision 3551 and WD19TB. Is there any solution yet?

precise · Answer

Same here with Precision 5540 + WD19TB after update from Ubuntu 19.10 to 20.04.1.

I can boot just fine without dock and when plugging in the TB cable afterwards, then network and power works, but external display (DELL UP3216Q) cannot be found / remains black.

Still no solution?

a.m · Answer

I have the exact same issue with a Latitude 5411. I have updated the BIOS to the latest version and updated the firmware of the docking station as well.

computing4craig · Answer

Confirming the same issue on a XPS 9310 Developer Edition laptop with WD19TB dock. All firmware is up-to-date (as of the time of this post):

➜  ~ sudo fwupdmgr refresh --force
Fetching metadata https://cdn.fwupd.org/downloads/firmware.xml.gz
Downloading…             [***************************************]
Fetching signature https://cdn.fwupd.org/downloads/firmware.xml.gz.asc

Successfully downloaded new metadata: 8 local devices supported
➜  ~ sudo fwupdmgr update         
• Thunderbolt controller in Dell dock has the latest available firmware version
• USB4 Controller has no available firmware updates
• USB4 Controller has no available firmware updates
• Package level of Dell dock has the latest available firmware version
• RTS5413 in Dell dock has the latest available firmware version
• RTS5487 in Dell dock has the latest available firmware version
• VMM5331 in Dell dock has the latest available firmware version
• WD19TB has the latest available firmware version
• KXG60ZNV512G NVMe KIOXIA 512GB has the latest available firmware version
• System Firmware has the latest available firmware version
• TPM 2.0 has no available firmware updates
• Touchpad has no available firmware updates
• UEFI Device Firmware has no available firmware updates
• UEFI Device Firmware has no available firmware updates

Linux General

Precision 5540 + WD19TB dock + Ubuntu 20.04 won't boot

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