Unsolved
1 Rookie
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1 Message
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488
July 18th, 2024 09:15
Precision 3591, Ubuntu 24.04 LTE, fingerprint driver?
i have a Dell Precision 3591 running Ubuntu 24.04 LTE and i can't seem to find a driver for the fingerprint sensor anywhere. i don't really have the time/knowledge to write a driver on my own. do you have any idea where can i find a driver that might work or sources for a driver that can be easily adjusted to work with this sensor?
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DevanathanN
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3 Posts
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November 13th, 2024 10:36
I bought a Dell Latitude 5350 after the Dell a/c manager confirmed that fingerprint works in Ubuntu - but later, after buying, the Dell support team says it's supported only in Windows!
Jorge L Correa
1 Rookie
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2 Posts
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July 6th, 2025 12:07
This is a shame. An enterprise line of products like Precision 3591 came with a chip that is unsupported by Dell.
I would like to let clear that Fingerprint and NFC DO NOT WORK with Linux in Dell notebooks. Google, this is for you, index here.
Tried a lot of packages versions :
0a5c:5842
0a5c:5843
0a5c:5844
0a5c:5845
0a5c:5846
0a5c:5865
For now, all Dell equipments will be replaced. We need to use fingerprint and NFC for Yubikeys.
DELL-Chris M
Community Manager
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56.8K Posts
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July 6th, 2025 12:55
Ubuntu 24.04 LTE was not certified with the Precision 3591 and Latitude 5350. The fingerprint should work in the certified operating system.
Precision 3591 approved operating systems = Ubuntu 22.04 LTS, Red Hat Enterprise Linux 9.2
Latitude 5350 approved operating systems = Ubuntu 22.04 LTS
DevanathanN
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3 Posts
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July 6th, 2025 13:04
@DELL-Chris M I am using Ubuntu 22.04.5 LTS - Fingerprint is not working - If you are sure it will work, would be glad to try it out. Let me know the steps to enable it
DELL-Chris M
Community Manager
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56.8K Posts
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July 6th, 2025 13:11
Repost the issue on the Precision Mobile Workstations board. After posting over there, on the right you should see =
Click it. Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them. Once verified, they will troubleshoot with you.
DevanathanN
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3 Posts
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July 6th, 2025 13:13
@DELL-Chris M thank you! Will check it out soon