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1099

December 3rd, 2009 13:00

Please help

When I turn my computer on everything works and then I get cannot find Script././././ssomm/common/inc/sss_lockdown.js and then dell support trys to load and fails at the last second. Thanks Ken

10 Elder

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45.2K Posts

December 5th, 2009 18:00

If you can boot in Safe Mode (F8 before Windows starts to load),  try disabling the programs that load at startup to see if you can ID the software that's causing the problem.

At the desktop in Safe Mode:

Click Start>Run

Type in: msconfig

Click OK

Click Startup tab and uncheck everything except items related to your firewall and antiviral software. If you're not sure what something is, google the name before you uncheck it.

Shut down and reboot normally. Put check in "don't show this again"  box that appears when you reboot.

If things are ok now, you can go back into msconfig and re-check one or a few items at a time, and reboot each time until you find the one that's causing the problem. Then uninstall and reinstall that application.

Ron

3 Posts

December 5th, 2009 19:00

Thanks Ron I will try that

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