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August 14th, 2015 18:00

Inspiron 3000 series with Ubuntu 14.04 LTS -- Kernel panic after system update

Does anyone have a solution to the kernel panic on boot after a system update? The only 'solution' is to select a previous version of the kernel in grub or to reinstall the system from scratch. Frustrating.

Apparently I'm not the only one having this issue.

Thank you

4 Posts

September 3rd, 2015 14:00

The easiest way to fix the issue is to upgrade to 14.04.2 or 14.04.3 - It worked for me

sudo apt-get install --install-recommends linux-generic-lts-vivid xserver-xorg-core-lts-vivid xserver-xorg-lts-vivid xserver-xorg-video-all-lts-vivid xserver-xorg-input-all-lts-vivid libwayland-egl1-mesa-lts-vivid 

This updates the kernel to 3.16 series (14.04.2) or 3.19 series (14.04.3)

Good luck

5 Posts

August 24th, 2015 23:00

I ended up buying a faster hard drive, and after running updates on a fresh install of stock Ubuntu 14.04 64-bit, I got kernel panics on restarts.  I have just installed 32 bit Ubuntu 14.04.03 and it runs ok after updates, other than the trackpad doesn't work.  I need to add more software and test it more.  I should have paid the $300 more and got a System76 Lemur with an i3, 4GB RAM, 500 GB HDD.  It comes with lifetime Ubuntu support from US based representatives who work with nothing but Linux.  I received no support from Dell, but I did get lots of aggravation talking to and emailing with the clowns they hired in India.  I had previously sworn off Dell, after bad customer service, but when I saw they came out with this Ubuntu laptop, I thought I wanted to support their effort by buying and using one.  It was great the whole month and a half I had to use it before it stopped being compatible with the updates to 64 bit Ubuntu.  The level of customer service I received after the sale was appalling.  I am swearing off Dell again, once and for all.  

5 Posts

August 28th, 2015 08:00

I did a clean install of Ubuntu 14.04.03 yesterday, and it processed the updates successfully.  No kernel panics.  I got the trackpad working too.  The instructions at this link worked perfectly to get the trackpad working.  www.cainhill.com.au/.../fixing-my-dell-inspiron-3451-touchpad-on-ubuntu-14.10

6 Posts

August 31st, 2015 23:00

I also have been having this kernel panic. I plan to try to report this to the ubuntu developers if i can. I took some photos of my screen. I noticed on one of them it lists a bug! So hopefully by reporting this bug we can all see this kernel fixed. I'm not an expert, but since the bug is in the kernel itself even doing a fresh install and doing any updates might cause this problem to reoccur. Until it is fixed the only solutions i can think of are 1.either not doing any updates or 2.booting the old kernel (maybe even modifying your grub, but i don't like that idea). I haven't found a way to report this to the Dell support people, but i will try to report it to the ubuntu bug guys on Launchpad.

6 Posts

September 1st, 2015 09:00

I'm attempting to report this on Launchpad. If anyone else is having this problem please create a launchpad account to help to software guys fix this. More people submitting files from your computer may help to diagnose the problem and expedite a fix. apparently there is an upstream kernel they want me to try.

bugs.launchpad.net/.../1490846

2 Posts

September 3rd, 2015 20:00

Thank you Ramkal for sharing. Saddly it didn't work for me; error message:

Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package linux-generic-lts-vivid
E: Unable to locate package xserver-xorg-core-lts-vivid
E: Unable to locate package xserver-xorg-lts-vivid
E: Unable to locate package xserver-xorg-video-all-lts-vivid
E: Unable to locate package xserver-xorg-input-all-lts-vivid
E: Unable to locate package libwayland-egl1-mesa-lts-vivid

Did you add any other PPA?

Thank you,

Thomas

5 Posts

September 3rd, 2015 20:00

I was able to resolve my problem.  I replaced the hard drive to make sure I had all of the files on it in case I ever needed any of them.  I used Unetbootin with 64-bit Ubuntu 14.04.03, and did a clean install.  Everything but the trackpad worked.  To make the trackpad work:  

sudo vi /etc/modprobe.d/blacklist.conf

add this line to the end of the file:

blacklist i2c-hid

save, close, reboot

Everything works now.

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