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September 24th, 2024 16:12
Dell XPS 13 9320 plus camera broke after update Ubuntu 22.04 to 24.04
XPS 13 Plus 9320
After using the software updater to upgrade from Ubuntu 22.04 to 24.04, the Camera is no longer detected. It seems the Ubuntu upgrade to 24.04 didn't properly update the apt sources from Dell or the intended repos aren't running properly . I get a number of warning messages from apt update.
W: Skipping acquire of configured file 'somerville-tentacool-rpl/binary-amd64/Packages' as repository 'http://dell.archive.canonical.com noble InRelease' doesn't have the component 'somerville-tentacool-rpl' (component misspelt in sources.list?)
These are my Dell OEM apt sources files:
jweber@ceora:/etc/apt/sources.list.d$ cat oem-jiayi-meta.list
deb http://oem.archive.canonical.com/ noble jiayi
# deb-src http://oem.archive.canonical.com/ jammy jiayi
jweber@ceora:/etc/apt/sources.list.d$ cat oem-somerville-tentacool-rpl-meta.list
deb http://dell.archive.canonical.com/ noble somerville
# deb-src http://dell.archive.canonical.com/ jammy somerville
deb http://dell.archive.canonical.com/ noble somerville-tentacool-rpl
# deb-src http://dell.archive.canonical.com/ jammy somerville-tentacool-rpl
jweber@ceora:/etc/apt/sources.list.d$
Is there an edit fix for the files? Should I wait and see if Dell fixes this on their end?
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jweber00
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September 25th, 2024 16:38
Update: From more reading and Googling it seems Dell does not support Ubuntu 24.04 and only 22.04. I also read that kernel 6.28 or 6.29 are expected to support the camera. I booted into 6.8.0-45-generic which was installed but not the default (The OEM kernel 6.5.0-1027-oem was still the default), but the camera was not detected.
Maybe with all the other hacks of Dell, they should have had the software updater warn that 24.04 is not supported. I've been using Linux as my main OS since 1993 and maybe I have PTSD from trying to deal with unsupported hardware, but this is giving me flashbacks! I expected better from Dell.
dmgarland
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September 26th, 2024 11:03
Same issue, XPS 13 9315
ds451
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January 10th, 2025 19:46
The version for Ubuntu 24.04 of the "oem-somerville-tentacool-meta" package, which provides hardware support for the XPS 9320, was released in late December 24. Everything seems to be working properly on my system now.
jweber00
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January 11th, 2025 15:57
Thanks for the update on the package. I installed this package, but still no camera. I thought maybe left over Dell configuration might be the problem, so I did a fresh install of 24.04.1, but still no camera and now the fingerprint reader isn't working either. The fresh install installed oem-somerville-tentacool-rpl-meta rather than oem-somerville-tentacool-meta (I tried replacing it, too). This Dell laptop seems to be a waste of money in that it's hardware isn't really supported by Linux. Even the factory install required running the cheese camera app as root to get it to work. It's like the old days when new hardware required waiting a year before it's supported. Maybe this laptop will end up working well before the battery expires if I'm lucky.
ds451
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January 13th, 2025 13:54
@jweber00 I upgraded from 22.04 to 24.04 and didn't need to do anything extra. I saw that RPL is for a "regional" version, so maybe you have a slightly different model. I bought mine in Portugal. It installed the package "oem-somerville-tentacool-meta" version 24.04ubuntu2.
(edited)
jweber00
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January 13th, 2025 16:27
@ds451 Are you still using the OEM kernel? After the upgrade, my system switched to the generic kernel once I used "apt upgrade" instead of "apt dist-upgrade". Maybe I need to restore the Dell image and try upgraqding again and install the oem-somerville-tentacool-rpl-meta package. The fingerprint reader does work on GDM login, but nowhere else. I suspect some PAM configuration needs attention.
ds451
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January 14th, 2025 21:47
@jweber00 No, I'm also on generic. I believe I was using the generic kernel before the dist-upgrade as well.