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March 11th, 2021 04:00

Dell Precision 5820 USB-C Ubuntu 18.04 install blank screen

Hello Team, 

This is the S/N -> (Service Tag Removed- TOS Violation) and we 're trying to install ubuntu 18.04 on this model after the install splash screen it goes to blank screen . we added below directives 

 

In the grub "Install Ubuntu" prompt.

( Press 'e' ) Remove "quiet splash"

Add "nomodeset acpi=off"

Then hit "Ctrl + x "

Still no luck. Please let me know how to proceed from here. We already tried keeping acpi / nomodeset alone. Still no luck

Ubuntu 20.04 LTS no issues, it loaded smoothly. 

In our environment, we having old versions of 5820 which worked before acpi/nomodeset 

 

Than

Jay

 

Moderator

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17.6K Posts

March 11th, 2021 06:00

jaylinuxgeek,
 
Unfortunately, Our support for Ubuntu is limited. We suggest you go to the Ubuntu Forums located here and post the issue.

Moderator

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17.6K Posts

March 16th, 2021 11:00

jaylinuxgeek,

 

Following up to see if you resolved your issue from the Ubuntu Forums? Let us know.

 

April 8th, 2021 03:00

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