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March 6th, 2026 06:10
Pre-boot SupportAssist OS recovery does not load
Hi there,.
I have replaced the original SSD drive to a bigger 1TB one in my Latitude 5430. I ran the clone tool from pre-boot SupportAssist OS recovery. Everything went fine, new drive is working and all my data and partitions are there. But since the new disk is in the laptop the pre-boot SupportAssist OS recovery option is not working. When I press F12 during start up and pick the option from the list, it shows a light blue screen for about 30 seconds and after that turns the laptop off. Most likely it does not find the os recovery partion on the new drive. I have uninstalled and reinstall the Dell SupportAssist software in Windows, but no luck.
I have contacted Dell support but after 50 min of chatting we were still doing the initial questions, so I gave up on them.
Is there a way that I can force to reinstall Dell Support OS recovery partition or restore the broken link to it? Partion is there, I can see in diskpart in windows, I have checked it and it is identical with the original disk partion. ID and files are the same, but for some reason it does not load it. BIOS connect fix did not work I tried that one as well.
DISKPART> detail part
Partition 6
Type : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden : Yes
Required: No
Attrib : 0X8000000000000000
Offset in Bytes: 998681608192
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 4 DELLSUPPORT NTFS Partition 1452 MB Healthy Hidden
It would be good to have it back, becasue I travel a lot and it is good to have any extra tools which help fix the computer on the road. Windows recovery PE works fine after cloning but Dell pre-boot OS recovery does not.
If anybody has any suggestion please let me know?
Thank you in advance.
C
DELL-Daniel V
Community Manager
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223 Posts
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March 6th, 2026 20:59
You might need to reinstall the SAOS recovery plugin. Though, the odd thing is that this menu is preboot, so it really shouldn't be impacted by the OS or the new SSD. This menu should be viable even without a drive installed. The only other thing I can think of would be to update the system BIOS as well. Should you still have issues, then I'd continue with Dell support to see if hardware may be suspected.
anne_droid
6 Professor
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1.4K Posts
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March 7th, 2026 10:17
Hi
My thoughts (plural) are to check the BIOS boot sequence and look for the entry, in the hope and expectation that if the normal boot fails then pre-OS boot is defaulted to or becomes an option.
ELSE try the F12 ONE-time-BOOT option.
NB: Re‑clone ensuring all partitions from the original disk are copied, including small OEM/Recovery ones at the start or end of the disk.
If in doubt please ask.
Modern Dell Latitudes like the 5430 follow the standard UEFI/GPT configuration for Windows 11 Pro (factory default).
AND the one time boot option needs to point to the new storage device
/dev/sda5 /dev/nvme5
(edited)