1 Rookie
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5 Posts
0
76
April 29th, 2025 16:37
My service tag is not recognised
I have a Dell latitude 7400
I got that SVG from BIOS and CMD command and it is written at the back
Dell sites doesn't recognize my service tag at all
I want to download a recovery media
Dell sites doesn't recognize my service tag at all
Please help
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Chino de Oro
9 Legend
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8.1K Posts
0
May 3rd, 2025 15:14
Without authentication of your ownership, resolving the service tag issue is a no go.
If you decide to keep the system, just follow instructions from my previous post and install Windows 11. You don't need to restore Windows 10 and doing upgrade to Windows 11.
ejn63
10 Elder
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28.6K Posts
0
April 29th, 2025 17:03
Contact your seller for an explanation. If none is forthcoming, return the system for a refund.
Chino de Oro
9 Legend
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8.1K Posts
0
April 29th, 2025 17:38
If you are concerned about authenticity of the service tag, follow the suggestion of ejn63.
If you just want to download the OS recovery, it's very likely a Windows 10 image and will be end of support by Microsoft in the next few months. You may consider to install Windows 11 using USB installer created by Windows Media Creation Tool. After Windows installation is complete, you can download and install drivers from Dell Support site https://www.dell.com/support/product-details/en-us/product/latitude-14-7400-laptop/drivers
GauravSyst
2 Intern
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189 Posts
0
April 30th, 2025 07:24
Well try the following:
Verify the Tag: Ensure you're copying the exact tag from the device label.
Try Different Website: Go to https://www.dell.com/support and use the service tag tool.
Contact Support: Reach out directly to the manufacturer's customer support and provide the service tag — they can verify it manually.
Register Product: If you haven’t already, try registering your device with the manufacturer.
Ragy
1 Rookie
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5 Posts
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May 1st, 2025 10:17
@ejn63
Thank you very much
I bought it used .. So I don't Know the original seller
Ragy
1 Rookie
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5 Posts
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May 1st, 2025 10:20
@Chino de Oro
Thank you very much
I bought it used .. So I don't Know the original seller
The laptop has an original windows mark .. So I used to download an image from dell with all software installed upgradable to windows 11
It just odd for dell to not recognise my service tag in all dell sites
Ragy
1 Rookie
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5 Posts
0
May 1st, 2025 10:26
@GauravSyst
Thank you very much
I did verify the tag (CMD, Bios and the label on the back)
I tried Different Websites they don't recognize my service tag in all dell sites
Contact Support .. Well in all dell pages if I try to make a request they demand the service tag which is not recognize .. So I don't Know a way to contact dell, Even when I tried to register the laptop still the site demanded the service tag which is not recognized.
Ragy
1 Rookie
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5 Posts
0
May 4th, 2025 03:00
@Chino de Oro
Thank you very much
I have done that already .. but I was hopping that I could get dell to recognize the service tag and be able to download A Complete FREE Windows image
Thank you agian for your effort