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August 11th, 2025 13:19
Lattitude 7440 with erratic power behavior
I have a Dell 7440 with some erratic power issues:
1. When connected to the power supply, everything works well.
2. When disconnected it takes 10+ attempts to restart with the following behavior:
* during the boot process, the Dell logo shows up, just before the Windows login it goes dark again
* retry start, same behavior for a few times. After a few failed attempts the diagnostics kick in, but do not find something. ESC or wait to complete the restart sent the PC into Windows repair. Restart the PC sometimes works, sometimes does not.
* after about 10 attempts it reboots
3. Sometimes the system has a power failure immediately when disconnecting from the power supply. Most time it holds for a while
I could not exactly reproduce yet, when and how it happens. It is erratic.
I did completely reinstall the PC a while ago, but it did not make a difference.
One possible root cause: I changed the battery and replaced a bulging original battery with an aftermarket battery. I believe that was when the issues started. I then replaced the battery again and it was good for a while. However, the problem started to happen again a few months later.
Does anybody know, if this is a typical issue with Dell aftermarket batteries? I am wondering, whether the problem will go away with an original battery or whether there might be underlying HW issues, making a new battery a waste of money?
Thanks for sharing your thoughts
ejn63
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August 11th, 2025 21:19
If it's still a non-OEM battery, I'd try replacing that with OEM before you go further.
parts-people.com sells these.
ejn63
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August 11th, 2025 15:23
Depending on how swollen the battery was, it could be a mainboard that's been damaged. Does "the problem" mean the replacement battery also swelled?
joeColorado
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August 11th, 2025 19:30
The replacement battery was still good and not swollen. I replaced it because i was hoping to get rid of the problem with a different battery.
Do you have an idea how i could check for a damage on the mainboard.
ejn63
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August 11th, 2025 19:31
You can go over it (preferably with a microscope) but even that may not reveal much. The only real thing to try is a new board. Does the system run OK with the battery disconnected (on AC only)?
(edited)
joeColorado
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August 11th, 2025 20:19
Yes it runs fine on AC and spotty / erratic on battery
joeColorado
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September 14th, 2025 03:42
Replacing the battery with the OEM from parts-people.com did the trick
Thanks for your help everyone