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July 15th, 2025 12:54
Issues with new Dell Command Update 5.5 locking computers at noon
Hello. We have 400 plus systems. We were on DCU 5.4, then decided to move up to 5.5. Determined that 5.5 required Core Desktop Runtime 8, got that pushed to all machines. We have a secure environment that etokens (certificate based). Pushed out 5.5 to machines after testing. All appeared OK but have determined that this software now installs Dell Core services which appears to do something at noon every single day. Whatever it is doing, it causes an IPV error which then causes tokens (USB) to drop which immediately locks the machines. Has anyone else been running into something like this? Seems to cause an issue with DPTF driver. We have nothing scheduled, no tasks, nothing within Dell command update. I have to pull all Dell Core services and DCU 5.5 from all systems as this is causing us critical issues. Can't really find any good documentation on Core services or what may be attempting to run or how to prevent it with this new DCU 5.5 with Core services integrated
ESIF(1.0.11903.2253) TYPE: ERROR MODULE: IPF TIME 2259737 ms
DPTF Build Version: 9.0.11703.48565
DPTF Build Date: Jul 29 2024 14:19:56
Source File: C:\jenkins\workspace\dptf\Src\DPTF\Sources\Manager\WorkItem.cpp @ line 204
Executing Function: WorkItem::writeWorkItemErrorMessagePolicy
Message: Unhandled exception caught during execution of work item
Framework Event: DptfAppBroadcastUnprivileged [116]
Policy: Energy Performance Optimizer Policy [2]
Exception Function: Policy::executeApplicationOptimizerBroadcastReceived
Exception Text:
The feature is not implemented.