@GauravSyst Thank you for those suggestions. I have run System File Checker (SFC), checked BIOS settings, tested hardware using Dell's tool and tried different power plan settings, all with no errors and no impact on solving the problem. Still working on it...
@anne_droid Thank you for those suggestions. The Error 17 on my PC isn't labeled as relating to WHEA, and the log viewer makes no reference to components or ports. It is related to IPF, Intel Platform Framework. I will check for and install the latest BIOS. I have not yet installed the updated chipset driver until I can find and uninstall the current one. Dell's instructions state it is important to do that before installing the updated driver. I will try different power settings as you suggest and see what impact it has.
There is also within the log reference to a file "C\jenkins\workspace\dptf\Src\DPTF\Sources\Workspace\Manager\Workitem.ccp@line 204" that I am next going try to learn more about. DPTF is an Abbreviation for Dynamic Platform Thermal Framework.
Well the internet search supports your line of rectification ...
On a Latitude 5540 these Event 17 ESIF/IPF entries are almost always down to a mismatch or corruption in the Intel Dynamic Tuning / Innovation Platform Framework stack, and are usually fixable with a driver clean‑reinstall plus BIOS and chipset updates.
1. Confirm it’s the IPF/DTT error
Open Event Viewer → Windows Logs → System.
Find Event ID 17 where the source/module mentions ESIF, IPF, Intel Dynamic Tuning, or Innovation Platform Framework, not WHEA‑Logger or PCIe root port.
If it’s WHEA‑Logger / PCIe, that’s a different issue entirely, usually fixed by PCIe root‑port driver changes and sometimes BIOS power‑state tweaks.
2. Update BIOS and chipset from Dell
Go to Dell Support → enter your Latitude 5540 service tag → Drivers & Downloads.
Install, in this order:
Latest BIOS for the 5540.
Intel chipset device software for the 5540.
Reboot after BIOS, then again after chipset.
This clears a lot of post‑update IPF/DTT oddities on recent Latitudes.
3. Clean‑reinstall Intel IPF/DTT drivers
On the same Dell page for the 5540:
Download the specific packages for:
Intel Dynamic Tuning Technology driver (sometimes listed under Chipset or Power Management).
Intel Innovation Platform Framework / Dynamic Platform and Thermal Framework, if shown separately.
In Device Manager:
Show hidden devices.
Under System Devices, uninstall any “Intel Dynamic Tuning Technology”, “Intel Dynamic Platform and Thermal Framework”, and “Intel Innovation Platform Framework Generic Participant” entries, ticking “Delete the driver software” where available.
Reboot.
Install the downloaded Dell IPF/DTT packages, reboot again.
This fixes the common “DTT driver cannot load because the installed IPF is too old or wrong version” behaviour that shows up as Event 17 spam.
4. Make sure Intel drivers aren’t newer than Dell’s IPF
If you’ve run Intel Driver & Support Assistant, it can push a newer Dynamic Tuning driver that expects a newer IPF build than Dell has posted for that model, which triggers Event 17.
If that’s your situation, keep Dell’s OEM versions of IPF and DTT and avoid upgrading those components directly from Intel until Dell posts matching IPF/DTT for the 5540.
5. If errors persist
If, after the steps above, Event 17 continues:
Check Device Manager for duplicate “Intel Innovation Platform Framework Generic Participant” entries; if you see multiple instances, remove them as in step 3 and reinstall only the Dell package.
Runsfc /scannowandDISM /Online /Cleanup-Image /RestoreHealthfrom an elevated command prompt to rule out system file issues, then reboot.
As a diagnostic (not a long‑term fix), you can temporarily disable Intel Dynamic Tuning / IPF devices in Device Manager to confirm that they are indeed the source of the log spam and any freezes; some admins do run systems that way if they do not need Intel’s dynamic power management, but you may lose some thermal/performance tuning features.
@anne_droid Thank you for that detailed information. I plan to follow those steps. I'm still hung up, though, on trying to find and uninstall the current chipset driver. A thorough search through every entry and subcategory of the list within Device Manager and System Information shows only two files that mention the word "chipset." One is an Intel chipset VMD file, inStorVD.sys, a VMD RST controller service file. The other is Intel chipset SATA RAID controller file, inStorAVC.sys. I can drill down though the path within File Manager to view their properties, such as the file versions and dates, but dead-end there. Can you offer any other hints? What am I missing? Note: No chipset drivers are listed in "Programs and Features" within Control Panel, either.
@anne_droid Thank you, I've been down the route of searching through all those hidden items. I'm now exploring areas I'm unfamiliar with about chipset files on Intel's site, hoping to find details maybe available to designers that provide specific identities by file name or try to decipher if different terminology is used for those driver files.
Certainly the simple and commonly stated direction to find them using a readily recognizable identifier, e.g., "Intel Chipset Driver," is not part of any resource listed on this Latitude 5540 laptop, nor do the Dell upgrade instructions provide the required details to find and identify which driver files to remove prior to installing the upgraded files.
Your mileage may differ but my chipset is listed (and uninstallable) in Control Panel\Programs\Uninstall a program. The Uninstall is found under "Programs and Features". It's listed as Intel Chipset Device Software.
If that does not apply to your system perhaps you could attempt to re-install the current version of the chipset software > ?
@Maxd1 Thank you for the suggestion. The visibility of the chipset driver in the location you mention is what I expected to find, but it is not there.
Interesting that you say it is not uninstallable- makes me wonder if that is why it is not listed/visible within my system. It also calls into question the Dell prerequisite that mandates its removal prior to update. I will, however, as part of my search, try to determine the version of my current driver and see if there is an option available to reinstall it. I found an online Intel Processor Diagnostic Tool and might try that if for no other reason than to see if it prints out system details on the chipset drivers.
Actually I meant it *is* uninstallable from Programs (probably because I get all drivers I can from Dell site > I've turned off the ability to get drivers from MS, MS Updates, etc).
See what you can find about the Chipset and its removeability:
I'm not sure if that's a 'permanent' uninstall or if Windows restores it by off- or online means. Probably not so have the downloaded new version ready to install.
I think it's time for to step back, because this is getting circular....
For a Dell Latitude 5540, the right starting point is Dell’s ownLatitude 5540 Drivers & Downloadspage and the Windows 11 driver pack for that model. Dell’s technical guidebook says the chipset isintegrated in the processorand the Latitude 5540 uses 13th Gen Intel Core processors, so there usually isn’t a separate “chipset” hardware device to install in the old sense.
What to install
Install the DellIntel Chipset Driver / chipset-related driver packfirst after a clean Windows install, then the rest of the drivers afterward.
On this model, the chipset function is largely covered by Intel platform components such as Intel Serial IO, SMBus, IPF, and related system-device drivers that appear in driver listings for the Latitude 5540.
If you are imaging or reinstalling Windows, Dell’s Latitude 5540 Windows 11 driver pack is the cleanest route.
Best download path
Open Dell’s Latitude 5540 support page and choose your Windows version.
Download the latest Dell driver pack for Latitude 5540.
If you only want the chipset-related pieces, install the Intel chipset/platform drivers first, then restart.
Practical note
If Windows Device Manager already shows no unknown devices, the “chipset driver” may already be handled by Windows plus Dell’s platform drivers, which is common on 13th Gen Intel business laptops like the 5540.
GauravSyst
2 Intern
•
307 Posts
0
March 26th, 2026 05:54
Well you can try the following:
Run System File Checks
BIOS Settings
Test Your Hardware
Reset Power Plan
anne_droid
3 Apprentice
•
1.4K Posts
0
March 26th, 2026 08:35
Hi
Open Event Viewer → Windows Logs → System.
Find a WHEA‑Logger entry with Event ID 17 and double‑click it.
On the Details tab (XML view), note:
Component (likely “PCI Express Root Port”)
Bus, Device, Function numbers, and the PCIe Root Port number (for example, 9DB4 or “Port #13”).
This tells you which PCIe root port is complaining so you can match it in Device Manager.
Then perhaps ...............
From support.dell.com, enter your service tag and install:
Latest BIOS for the Latitude 5540
Intel chipset and Intel Management Engine drivers
Intel WLAN/Bluetooth and Ethernet drivers.
Reboot and watch if Event 17 entries keep appearing.
Change Windows PCI Express power setting
Control Panel → Power Options → Change plan settings → Change advanced power settings.
Under “PCI Express → Link State Power Management”, set to “Off” (or at least “Off” for the plan you actually use).
Reboot and check the log;
Dognose
2 Intern
•
6 Posts
0
March 27th, 2026 03:23
@GauravSyst Thank you for those suggestions. I have run System File Checker (SFC), checked BIOS settings, tested hardware using Dell's tool and tried different power plan settings, all with no errors and no impact on solving the problem. Still working on it...
Dognose
2 Intern
•
6 Posts
0
March 27th, 2026 03:44
@anne_droid Thank you for those suggestions. The Error 17 on my PC isn't labeled as relating to WHEA, and the log viewer makes no reference to components or ports. It is related to IPF, Intel Platform Framework. I will check for and install the latest BIOS. I have not yet installed the updated chipset driver until I can find and uninstall the current one. Dell's instructions state it is important to do that before installing the updated driver. I will try different power settings as you suggest and see what impact it has.
There is also within the log reference to a file "C\jenkins\workspace\dptf\Src\DPTF\Sources\Workspace\Manager\Workitem.ccp@line 204" that I am next going try to learn more about. DPTF is an Abbreviation for Dynamic Platform Thermal Framework.
anne_droid
3 Apprentice
•
1.4K Posts
0
March 27th, 2026 11:16
Hi
Well the internet search supports your line of rectification ...
On a Latitude 5540 these Event 17 ESIF/IPF entries are almost always down to a mismatch or corruption in the Intel Dynamic Tuning / Innovation Platform Framework stack, and are usually fixable with a driver clean‑reinstall plus BIOS and chipset updates.
1. Confirm it’s the IPF/DTT error
Open Event Viewer → Windows Logs → System.
Find Event ID 17 where the source/module mentions ESIF, IPF, Intel Dynamic Tuning, or Innovation Platform Framework, not WHEA‑Logger or PCIe root port.
If it’s WHEA‑Logger / PCIe, that’s a different issue entirely, usually fixed by PCIe root‑port driver changes and sometimes BIOS power‑state tweaks.
2. Update BIOS and chipset from Dell
Go to Dell Support → enter your Latitude 5540 service tag → Drivers & Downloads.
Install, in this order:
Latest BIOS for the 5540.
Intel chipset device software for the 5540.
Reboot after BIOS, then again after chipset.
This clears a lot of post‑update IPF/DTT oddities on recent Latitudes.
3. Clean‑reinstall Intel IPF/DTT drivers
On the same Dell page for the 5540:
Download the specific packages for:
Intel Dynamic Tuning Technology driver (sometimes listed under Chipset or Power Management).
Intel Innovation Platform Framework / Dynamic Platform and Thermal Framework, if shown separately.
In Device Manager:
Show hidden devices.
Under System Devices, uninstall any “Intel Dynamic Tuning Technology”, “Intel Dynamic Platform and Thermal Framework”, and “Intel Innovation Platform Framework Generic Participant” entries, ticking “Delete the driver software” where available.
Reboot.
Install the downloaded Dell IPF/DTT packages, reboot again.
This fixes the common “DTT driver cannot load because the installed IPF is too old or wrong version” behaviour that shows up as Event 17 spam.
4. Make sure Intel drivers aren’t newer than Dell’s IPF
If you’ve run Intel Driver & Support Assistant, it can push a newer Dynamic Tuning driver that expects a newer IPF build than Dell has posted for that model, which triggers Event 17.
If that’s your situation, keep Dell’s OEM versions of IPF and DTT and avoid upgrading those components directly from Intel until Dell posts matching IPF/DTT for the 5540.
5. If errors persist
If, after the steps above, Event 17 continues:
Check Device Manager for duplicate “Intel Innovation Platform Framework Generic Participant” entries; if you see multiple instances, remove them as in step 3 and reinstall only the Dell package.
Run
sfc /scannowandDISM /Online /Cleanup-Image /RestoreHealthfrom an elevated command prompt to rule out system file issues, then reboot.As a diagnostic (not a long‑term fix), you can temporarily disable Intel Dynamic Tuning / IPF devices in Device Manager to confirm that they are indeed the source of the log spam and any freezes; some admins do run systems that way if they do not need Intel’s dynamic power management, but you may lose some thermal/performance tuning features.
Which is hopefully enough for a solution.
Dognose
2 Intern
•
6 Posts
0
March 27th, 2026 21:43
@anne_droid Thank you for that detailed information. I plan to follow those steps. I'm still hung up, though, on trying to find and uninstall the current chipset driver. A thorough search through every entry and subcategory of the list within Device Manager and System Information shows only two files that mention the word "chipset." One is an Intel chipset VMD file, inStorVD.sys, a VMD RST controller service file. The other is Intel chipset SATA RAID controller file, inStorAVC.sys. I can drill down though the path within File Manager to view their properties, such as the file versions and dates, but dead-end there. Can you offer any other hints? What am I missing? Note: No chipset drivers are listed in "Programs and Features" within Control Panel, either.
anne_droid
3 Apprentice
•
1.4K Posts
0
March 28th, 2026 13:08
Hi
Not really got any insight unfortunately.
Maybe list Resources by ?????
Dognose
2 Intern
•
6 Posts
0
March 28th, 2026 15:48
@anne_droid Thank you, I've been down the route of searching through all those hidden items. I'm now exploring areas I'm unfamiliar with about chipset files on Intel's site, hoping to find details maybe available to designers that provide specific identities by file name or try to decipher if different terminology is used for those driver files.
Certainly the simple and commonly stated direction to find them using a readily recognizable identifier, e.g., "Intel Chipset Driver," is not part of any resource listed on this Latitude 5540 laptop, nor do the Dell upgrade instructions provide the required details to find and identify which driver files to remove prior to installing the upgraded files.
Maxd1
2 Intern
•
97 Posts
0
March 28th, 2026 16:13
Your mileage may differ but my chipset is listed (and uninstallable) in Control Panel\Programs\Uninstall a program. The Uninstall is found under "Programs and Features". It's listed as Intel Chipset Device Software.
If that does not apply to your system perhaps you could attempt to re-install the current version of the chipset software > ?
Dognose
2 Intern
•
6 Posts
0
March 28th, 2026 17:58
@Maxd1 Thank you for the suggestion. The visibility of the chipset driver in the location you mention is what I expected to find, but it is not there.
Interesting that you say it is not uninstallable- makes me wonder if that is why it is not listed/visible within my system. It also calls into question the Dell prerequisite that mandates its removal prior to update. I will, however, as part of my search, try to determine the version of my current driver and see if there is an option available to reinstall it. I found an online Intel Processor Diagnostic Tool and might try that if for no other reason than to see if it prints out system details on the chipset drivers.
Maxd1
2 Intern
•
97 Posts
0
March 28th, 2026 22:35
Actually I meant it *is* uninstallable from Programs (probably because I get all drivers I can from Dell site > I've turned off the ability to get drivers from MS, MS Updates, etc).
See what you can find about the Chipset and its removeability:
https://www.solveyourtech.com/how-to-check-chipset-driver-version-in-windows-11-a-step-by-step-guide/
Maxd1
2 Intern
•
97 Posts
0
March 29th, 2026 00:14
How about Settings\Apps & Features ?
I'm not sure if that's a 'permanent' uninstall or if Windows restores it by off- or online means. Probably not so have the downloaded new version ready to install.
Hate the Windows 8 terminology.
PS Set a Restore Point prior to the uninstall.
anne_droid
3 Apprentice
•
1.4K Posts
0
March 29th, 2026 12:37
Hi
I think it's time for to step back, because this is getting circular....
For a Dell Latitude 5540, the right starting point is Dell’s ownLatitude 5540 Drivers & Downloadspage and the Windows 11 driver pack for that model. Dell’s technical guidebook says the chipset isintegrated in the processorand the Latitude 5540 uses 13th Gen Intel Core processors, so there usually isn’t a separate “chipset” hardware device to install in the old sense.
What to install
Install the DellIntel Chipset Driver / chipset-related driver packfirst after a clean Windows install, then the rest of the drivers afterward.
On this model, the chipset function is largely covered by Intel platform components such as Intel Serial IO, SMBus, IPF, and related system-device drivers that appear in driver listings for the Latitude 5540.
If you are imaging or reinstalling Windows, Dell’s Latitude 5540 Windows 11 driver pack is the cleanest route.
Best download path
Open Dell’s Latitude 5540 support page and choose your Windows version.
Download the latest Dell driver pack for Latitude 5540.
If you only want the chipset-related pieces, install the Intel chipset/platform drivers first, then restart.
Practical note
If Windows Device Manager already shows no unknown devices, the “chipset driver” may already be handled by Windows plus Dell’s platform drivers, which is common on 13th Gen Intel business laptops like the 5540.