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40 Posts
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144716
March 8th, 2017 12:00
XPS 9560 - Screen flicker
I have the 4K screen 32GB RAM model of the 9560. Every now and then the screen will momentarily flash black (for maybe 0.25 - 0.5 seconds) and then go back to normal. Sometimes it'll flicker slightly before coming back - also there is sometimes some graphic black and white stripes/corruption (kind of looks like a barcode effect) at the same time.
I've updated to the newer Intel Graphics drivers (which fixed the Chrome lag for me - i.e. version 4590) but I still get the issue. I have also tried disabling Chrome from running in the background and using Opera instead. But the issue still remains. Some Googling revealed that others had the same issue with the 9550 and a setting on the Dell Wireless drivers fixed it. I wouldn't be all that surprised if the Killer drivers were causing an issue - but unfortunately it does not have the same setting as the Dell Wireless drivers. I have also seen mention of disabling Hyper-v. Although I have Windows 10 Home (no Hyper-v), I've tried disabling the two Virtualisation settings in the BIOS but I'm still suffering from the issue.
I should add that it does not appear to be a mechanical issue. Moving the screen or tiling the laptop does not cause/replicate the issue. Instead, it'll happen randomly when the laptop is perfectly still.
It can go hours/days without the issue appearing and then suddenly I'll have two or three instances of it within an hour.
If anybody else has encountered the same issue and knows a fix then I'd be very grateful.
EDIT:
Having done some research, I see that this same issue has been reported numerous times in respect of the 4k panel on the 9560 and the 9360. See here:
- Anyone getting similar screen flickering from 9560? https://www.reddit.com/r/Dell/comments/5xvuv0/anyone_getting_similar_screen_flickering_from_9560/
- XPS 9550 + 4K panel screen flicker thread: http://forum.notebookreview.com/threads/xps-9550-4k-panel-screen-flicker-thread.795285/
The latter link also includes numerous reports of the same issue in respect of the 9550 (278 replies to that thread and counting). A user on Reddit posted a video on Youtube a couple of days ago showing the same issue I (and others) are suffering: https://www.youtube.com/watch?time_continue=14&v=1vyBADhmgq4
Given that this issue has been present since the 9550, it would seem this is something that Dell has overlooked. The laptop isn't really fit for purpose with the screen flickering black. I'd be grateful if someone from Dell would confirm whether a fix for this issue will be released (and the timeframe). If not, I'd be grateful if you could advise how I can proceed with arranging for a return and refund.
matthoop
1 Message
0
March 28th, 2017 10:00
Me too. I have the same problem on my 9560 with the 4k panel.
DankNaught
1 Message
0
March 28th, 2017 13:00
I have the same issue and the same specs. I have tried numerous things similar to you, but it still flickers.
kezlog
17 Posts
0
March 29th, 2017 17:00
And there is my XPS 9560 UHD:
https://youtu.be/UVKZJuTTsuE
CharlieDee
1 Message
0
March 30th, 2017 06:00
Ì also get a flash of usually a black & blue screen at least once every day.
It's disapointing as I saw this as a premium product/price.
Dell 9560: 7700HQ / 32 GB RAM / 1 TB Drive / 4k
DELL-Colin Hu
Moderator
•
351 Posts
0
March 30th, 2017 06:00
Hi,
We are working on finding a solution to this flickering issue,but in the meantime if you change the brightness to 100% it should resolve it until our engineers have managed to diagnose and discover what will fix the flicker.
kezlog
17 Posts
0
March 30th, 2017 12:00
This is an easy solution. And what if brightness in my XPS is always set to 100%?
cc84
40 Posts
0
March 30th, 2017 14:00
Finally! After 22 days of ignoring us, somebody from Dell has finally bothered to respond. Wasn't the 100% brightness "fix" what Dell suggested for the very same XPS 9550 issue that was never fixed?
Setting brightness to 100% isn't really feasible for me. It is far too bright for my eyes. So I'm going to have to continue to endure the flickering. It has actually gotten worse since updating to the latest Intel HD Graphics drivers as it will continue to flicker until I move the mouse (I thought I'd try updating seeing as flickering was an issue with all previous versions of the driver I've tried - both from the Dell site and the Intel site).
It would be nice if Dell could keep us updated. But I'm guess that's too much to ask...
DELL-Colin Hu
Moderator
•
351 Posts
0
March 31st, 2017 02:00
Hi,
When there are updates to the issue, I'll post them here.
Please remember it is being worked on and like any issues these can take time to be resolved.
Thanks for your patience with this problem
cc84
40 Posts
0
March 31st, 2017 11:00
Yes I appreciate that. The reason for the consternation is (1) this was an oft-reported issue with the 9550 and was never fixed and (2) it has taken over 3 weeks and regular chasing via Twitter before anyone from Dell has bothered to even acknowledge this thread. So I hope you'll appreciate why the many of here who reported this issue would be grateful for some updates now and then.
Mt3-1c
8 Posts
1
April 1st, 2017 03:00
I have just received my brand new laptop two days ago, and this issue had now come up. The screen intermittently flashing with artifacts as if corrupted or damaged. This is totally unacceptable from a brand new laptop at this price, my old xps 9550 actually had a flame from the back of the keyboard burn my screen and destroy my laptop, luckily i was in the room. This is a replacement laptop and two days in and in having this screen malfunction. I want to know if this is a hardware or software problem, otherwise this laptop will be returned for a full refund.
Mt3-1c
8 Posts
2
April 1st, 2017 12:00
Also the suggestion of turning screen brightness to 100% does not prevent this from occurring, it occurs with battery plugged in or out, with brightness reduced or on maximum.
Jdmegkoupe
2 Posts
1
April 1st, 2017 22:00
This is by no means an isolated issue. I have a 9 day old XPS 15 9560 with 4k screen and bios 1.1.3 .... And it flickers. I love this laptop but for a 2k+ laptop. This is unacceptable.
cc84
40 Posts
0
April 3rd, 2017 13:00
A further report of flicker on the 4k 9560 here: www.reddit.com/.../
Swarmpough
10 Posts
0
April 4th, 2017 14:00
Repeatedly reported issue on German boards:
- de.community.dell.com/.../17760
- de.community.dell.com/.../17650
- www.notebookchat.com/.../topic,64143.0.html
I had 3 XPS 15 4k notebooks showing this issue. I returned all of them as I am not willing to pay this much for a buggy 'premium' notebook.
cc84
40 Posts
0
April 4th, 2017 14:00
Several additional reports here: www.reddit.com/.../