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4305
August 13th, 2012 08:00
Windows failed to start after system restore, please help
Hello, I have a problem. I got a virus on my dell laptop with windows 7, I proceeded to do a system restore to just wipe it clean. When the restore was complete, the computer keeps saying windows failed to load. When I click on launch startup repair it just says startup repair can not fix this problem, send info to dell. Does anyone know how to fix this?
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ejn63
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August 13th, 2012 10:00
Press F12 at powerup and boot to the Dell diagnostics. Run an extended - NOT just a quick - test on the hard drive.
rob0900
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August 16th, 2012 07:00
Hey ejn, thanks for taking the time to help. I did what you said, there were no problems found on the hard drive. I have never seen this. I got a virus, went to factory restore and when it was over it just wont boot up. Tried doing restore again and the same thing happens. What do I do?